Sharina Beasley
Morris,GA
Summary
Resourceful and dedicated with motivational leadership, training and employee supervision experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Senior Detention Officer
Core Civic
06.2021 - Current
- Prepared reports to document incidents and violations.
- Responded to emergency situations and de-escalated hostile confrontations. Resolved issues and disputes between detainees professionally and respectfully.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
Customer Service Representative
Amazon
Morris, GA
02.2023 - 07.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Addressed customer account discrepancies and concerns.
Detention officer
Core Civic
08.2016 - 06.2021
- Conduct head counts to ensure that each detainee is present
- Process or book detainees into system
- Participate in required job training.
- Regularly conducted security and sanitation checks.
- Processed detainees through appropriate identification and documentation processes as part of facility booking procedures. Assisted in intake and release of detainees.
- Supervised detainees during meals, recreation and other activities.
Fresh Produce Team Member
Dsi, Keystone Foods
12.2014 - 07.2016
- Record shipment data, such as weight, charges, space availability, damages, or discrepancies for reporting, accounting, or recordkeeping purposes
- Pack, seal, label, or affix postage to prepare materials for shipping
- Weigh meats and tag containers for weight and contents.
- Sorted and packaged produce items to prepare for shipments.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
Education
High School Diploma -
Randolph Clay High School
Cuthbert, GA05.2011
Skills
- Public Safety
- Training and Mentoring
- Communication Skills
- AED Training
- Active Listening
- Type 40 WPM
Timeline
Customer Service Representative
Amazon
02.2023 - 07.2023
Senior Detention Officer
Core Civic
06.2021 - Current
Detention officer
Core Civic
08.2016 - 06.2021
Fresh Produce Team Member
Dsi, Keystone Foods
12.2014 - 07.2016
High School Diploma -
Randolph Clay High School
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