Sharina Brown

Delegating and directing work assignments

Setting priorities

Evaluates employee performance

Coach, Teach, Train and Grow associates

Maintaining store standards

Pack down

Setting up and maintaining lay-downs

• Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
• Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
• Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
• Monitored cash drawers in checkout stations to verify adequate cash supply.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
• Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Increased employee retention by fostering a positive work environment and providing ongoing support to team members.

• Improved customer satisfaction by providing exceptional service and addressing concerns promptly.
• Managed daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Increased sales in the specialty department through effective merchandising and product promotion.
• Conducted regular employee evaluations, identifying areas for improvement and offering constructive feedback.
• Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

• Delivered informed and professional customer service and assessed client needs to best recommend footwear products.
• Demonstrated inspirational attitude that contributed to positive team and sales environment.
• Mastered footwear products and industry trends and applied expertise to generate maximum customer satisfaction.
• Prioritized and managed multiple projects and integrated leadership responsibilities with selling role.
• Built and maintained productive working relationships with team members and set and maintained high standards of performance in footwear sales.
• Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
• Examined merchandise and took accurate inventory to prevent inventory stockouts and reduce risks of loss.
• Measured customers' feet using Brannock device to determine proper shoe size.