Sharise Smith
Aurora,CO
Summary
Customer service professional with extensive experience in retail management, focused on delivering exceptional support and achieving high customer satisfaction. Proven ability to resolve issues efficiently, ensuring one-call resolution in dynamic environments. Strong skills in communication, problem solving, and conflict resolution drive customer loyalty and contribute to sales growth.
Overview
4
4
years of professional experience
Work History
Customer Service Group Representative
Johnson Controls
Aurora, CO
01.2023 - 08.2025
- Emergency dispatch operator.
- Security system monitoring.
- Responded to inquiries related to products, services, or account status.
- Processed customer orders and assisted with order tracking.
- Assisted customers with basic troubleshooting.
- Handled customer complaints and worked to resolve problems to the customer's satisfaction.
Closing Team Lead
Target
Aurora, CO
07.2022 - 12.2022
- Managed schedules for team members, tracked attendance, and ensured staffing levels were sufficient.
- Assisted with payroll and performance reviews for the team.
- Supervised closing process, ensuring all tasks were completed.
- Ensured all merchandise was stocked properly, and inventory discrepancies were addressed.
- Oversaw cash handling processes and operated cash registers as needed
- Helped onboard new team members, provided ongoing training, and feedback.
Presentation Team Member
Target
Aurora, CO
07.2021 - 07.2022
- Worked closely with team members and store leadership to execute visual changes and product placement.
- Followed planograms to ensure products were displayed correctly.
- Organized sales floor and back-room stock.
- Maintained stock levels and store appearance to align with company processes.
Education
High School Diploma -
Rangeview High School
Aurora, CO05-2021
Skills
- Customer service
- Inventory management
- Team leadership
- Problem solving
- Conflict resolution
- Time management
- Effective communication
- Sales expertise
- Point-of-sale system
- Employee training
Timeline
Customer Service Group Representative
Johnson Controls
01.2023 - 08.2025
Closing Team Lead
Target
07.2022 - 12.2022
Presentation Team Member
Target
07.2021 - 07.2022
High School Diploma -
Rangeview High School
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