SHEREE HARPER

Work Tools: AT&T CRM, Customer Central, Competitive Edge, Express Pay, BOSS, EASE, ASON, CCTP Desktop, MAX, RNS, EBV, Avaya, Telegence, Mobility Ordering Tool.

• Assisted customers over the phone with placing orders and answering questions about product availability and pricing information with a service-oriented attitude.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified customer needs and provided appropriate solutions.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service, sales and employee management best practices.
• Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.
• Utilized trouble shooting skills and expertise to resolve problems and implement solutions regarding technical issues with Uverse Internet, TV, and Voip.
• Supported and encouraged team members to drive growth, development, and team morale.
• Analyzed data regarding previous customer interactions for repeat callers.

Work Tools: eLink, Infor, Oracle, SAP, and Workday Systems

• Answered questions from employees regarding their paychecks, deductions, and benefits.
• Managed payroll software, updated employee information within the system, and resolved payroll issues.
• Collected employee time and attendance data, entered it into the payroll system, calculated pay based on pay rates and hours worked, and generated paychecks.
• Performed regular payroll audits to identify errors and discrepancies, reconciled payroll data with other financial systems.
• Maintained confidentiality of sensitive employee information.
• Trained management real-time over the phone to resolve time-reporting issues for Infor rollout.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries via Oracle Service Tool.
• Utilized problem-solving skills to identify root cause of customer issues.

Work Tools: APROMS, CSWIMS, OASIS, ATTBUYs, UPFRONT, EPIC

• Knowledge of Supply Chain Sourcing-including activities such as need identification, contract negotiation, purchase requisition and performance management, making the process smooth from start to finish.
• Profound impact on cost-effectiveness, profitability, and operational efficiency.
• Encompassed both strategic and operational procurement, crucial for growth and financial well-being.
• Responsible for acquiring goods for technicians to perform daily operations in the field while controlling costs and improving quality.