Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharita Mcknight

Rochester,NY

Summary

Dynamic customer service professional with experience at Continuum Global Solutions, adept at enhancing customer satisfaction through active listening and critical thinking. Proven track record in managing high-volume inquiries and training new staff, while utilizing data entry skills to streamline processes and improve service quality.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

Continuum Global Solutions
Rochester, NY
04.2018 - 10.2025
  • Resolved customer inquiries through multiple channels, enhancing satisfaction and loyalty.
  • Managed high-volume call queues, ensuring timely responses and issue resolution.
  • Trained new team members on systems and best practices to improve service quality.
  • Collaborated with cross-functional teams to streamline processes and enhance customer experience.

Cashier

Walmart
Rochester, NY
07.2009 - 05.2017
  • Process transactions accurately using point-of-sale systems.
  • Maintain clean and organized checkout areas to enhance customer experience.
  • Assist customers with inquiries and provide product information efficiently.
  • Handle cash, credit, and digital payments while ensuring security protocols.

Education

High School Diploma -

Dr Freddie Thomas High School

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Continuum Global Solutions
04.2018 - 10.2025

Cashier

Walmart
07.2009 - 05.2017

High School Diploma -

Dr Freddie Thomas High School
Sharita Mcknight