Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharita N. Brown

Chicago,IL

Summary

Dedicated and technically skilled Customer Service & Support Specialist with a versatile administrative support skill set. Expert in customer care/communications, problem solving, relationship building, user training and support to increase efficiency, customer satisfaction and the bottom line.

Overview

5
5
years of professional experience

Work History

Data Entry Specialist

JP Morgan Chase
Chicago, IL
04.2021 - 08.2022
  • Data Entry
  • High Level data entry using over 14k keystrokes per hour to enter US Visa applications
  • Entered approximately 200 Visa applications a day without errors
  • Maintained strict confidentiality and compliance protocol while handling applications

Health Concierge

BSWIFT/Aetna
Chicago, IL
09.2018 - 03.2021
  • Educated and assisted customers on various elements of benefit plan information and available services offered through Aetna
  • Utilized all relevant information to effectively influence member engagement
  • Processed claims timely and accurately in a fast paced, engaging, and diverse environment while handling customer satisfaction as a top priority while maintaining a positive and professional attitude
  • Provided technical or subject matter expertise concerning policies, procedures, and function related applications/systems tools
  • Placed outbound calls on behalf of members on explanation of benefits, collection notices and Un process claims
  • Reached out to Plan Sponsors to assist member on lap of coverage and adding dependents to existing coverage
  • Handled inbound and outbound customer service inquiries for members, providers, physicians, and internal/external clients related to pharmacy benefits
  • Assisted member with Well Match, Health Assessments, Well Award Incentives

Assistant Store Manager

Circle K
Berwyn, IL
06.2018 - 09.2018
  • Assisted with fuel orders, which includes determining pricing as well as recording and facilitating delivery
  • Placed orders for new food and drink shipments when needed
  • Assisted with price management and closely monitor monthly margins
  • Operated and reconciled lottery machine purchases
  • Assisted with daily cash balances
  • Deposited money and checks, and maintained the books including employee hours
  • Transmitted invoices for payment and kept track of all expenses daily

Security Officer

Securitas
Chicago, IL
10.2016 - 03.2017
  • Prevented and deterred unauthorized access to site
  • Monitor fire alarms, intruder alarms and CCTV as appropriate
  • Conducted external and internal security patrols as detailed in the Assignment Instructions
  • Provided traffic control and apply parking restrictions as required
  • Displayed an outstanding level of customer service
  • Carried out initial investigations and report both verbally and in writing on incidents, suspicious activities, objects and vehicles

Education

Associate of Applied Science - Criminal Justice

Lane College
Jackson, TN
12.2015

Skills

  • Alphanumeric Entry
  • Data Compilation
  • Report Generation
  • Service-Oriented
  • Multitasking and Prioritization
  • Written and Verbal Communication

Timeline

Data Entry Specialist

JP Morgan Chase
04.2021 - 08.2022

Health Concierge

BSWIFT/Aetna
09.2018 - 03.2021

Assistant Store Manager

Circle K
06.2018 - 09.2018

Security Officer

Securitas
10.2016 - 03.2017

Associate of Applied Science - Criminal Justice

Lane College

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Sharita N. Brown