Catherine Jones
English,IN
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented Data Entry Clerk with skill of attention to detail. Excellent work ethic combined with an insatiable thirst for new knowledge and skills. Efficient and precise with commitment to finishing jobs quickly and accurately. Proven to work closely with coworkers for effective data management. Skilled in document digitization, office modernization and data organization for enhanced productivity.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Air Bio Lab
Jeffersonville, IN
01.2022 - 02.2022
- Compiled data and reviewed information for accuracy prior to input.
- Maintained files, records and chronologies of entry activities.
- Evaluated source documents to locate needed information.
Customer Service Specialist
Earth And Fire Pottery
New Albany, IN
08.2019 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Recommended products to customers, thoroughly explaining details.
Medicare Specialist
Humana
Louisville , KY
01.2005 - 07.2010
- Input gathered information and researched data on applicants into computer system.
- Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained excellent attendance record, consistently arriving to work on time.
- Prepared variety of different written communications, reports and documents.
- Improved operations through consistent hard work and dedication.
Education
High School Diploma -
Providence High School
Clarksville, IN05.1980
Skills
- Data Review
- Attention to Detail
- Service-Oriented
- Report Generation
- Alphanumeric Entry
- Multitasking and Prioritization
- Self-Starter
- Written and Verbal Communication
Timeline
Data Entry Specialist
Air Bio Lab
01.2022 - 02.2022
Customer Service Specialist
Earth And Fire Pottery
08.2019 - 12.2021
Medicare Specialist
Humana
01.2005 - 07.2010
High School Diploma -
Providence High School
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