SONYA BROWN
Mesa,AZ
Summary
OBJECTIVE: Productive Data Entry Operator adept in managing diverse databases and ensuring continuous accuracy. Well-versed in Data Entry Specialist. Strong aptitude for attention to detail and multitasking with demonstrated success in quickly identifying and correcting discrepancies.
Overview
8
8
years of professional experience
Work History
Data Entry Specialist
Advanced Reimbursement Solutions
Scottsdale, AZ
08.2019 - 09.2021
- Worked assigned files daily for billing team
- Ensured all required documentation for billing has been received
- Communicated with Managers and Intake Specialists on any issues with files
- Met daily productivity requirements while maintaining 90% accuracy
- Compiled data and reviewed information for accuracy prior to input
Customer Care Associate
Magellan Health
Phoenix, AZ
02.2019 - 09.2019
- Managed over 50 calls daily from customer concerns as first line of contact
- Supported team members in team activities to help build high-performance team
- Linked routine referrals and triage decisions for clinical approvals
- Documented caller information in delivery system to initiate standard responses based on particular needs
- Followed up on outstanding issues to complete resolutions and maintain customer satisfaction
Customer Service Representative
Willis Towers Watson
Tempe, AZ
07.2018 - 11.2018
- Created new accounts for those recommended by their employers for Medicare benefits
- Resolved account issues over phone with 60 customers daily
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Developed community reputation through commitment to customer satisfaction and strong client relationships
Billing/Revenue Qualifications Representative
Medix Staffing
Phoenix, AZ
06.2017 - 04.2018
- Researched payer information with clients to help guide and ensure accurate invoicing
- Supported billing processes for facility and private pay customers in Oasis system
- Pushed for daily progress achievement and recommended measures for improvement
- Managed team of 5 employees, overseeing hiring, training, and professional growth of employees
Customer Service Representative
MedImpact/Ultimate Staffing
Tempe, AZ
08.2015 - 02.2017
- Pre-authorized vacation, mail order, and emergency medications by performing various overrides for pharmacies
- Explained benefits regarding co-pays, deductibles, and out-of-pocket max
- Entered verbal clinical prior authorizations from doctor’s, nurses, and members
- Med coach or trained new hires
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered average of 80 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
Housekeeper
Gilbert Greens
Gilbert, AZ
10.2011 - 02.2013
- Performed cleanliness of vacant apartments, offices and laundry facilities for two properties over 70% of time
- Disposed of trash and recyclables each day to avoid waste buildup
- Documented and reported necessary facility and building repairs observed
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting
Environmental Service Worker
Chandler Regional Medical Hospital
Chandler, AZ
08.2009 - 03.2011
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items 70% of day
- Practiced established infection control methods to reduce risks to patients, families and medical staff
- Removed soiled linen, emptied wastebaskets, and biohazardous trash for collection
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Education
Associates Degree - Medical Records
University of Phoenix
Tempe, AZ05.2012
Bachelor’s Degree - Health Care Administration, Long-Term Care
University of Phoenix
Tempe, AZ05.2014
Master’s Degree, Master of Health Administration - Informatics
University of Phoenix
Tempe, AZ05.2016
Skills
- Project Tracking
- Data Compilation
- Multitasking and Prioritization
- Data Review
- Data Management
- Self-Starter
Timeline
Data Entry Specialist
Advanced Reimbursement Solutions
08.2019 - 09.2021
Customer Care Associate
Magellan Health
02.2019 - 09.2019
Customer Service Representative
Willis Towers Watson
07.2018 - 11.2018
Billing/Revenue Qualifications Representative
Medix Staffing
06.2017 - 04.2018
Customer Service Representative
MedImpact/Ultimate Staffing
08.2015 - 02.2017
Housekeeper
Gilbert Greens
10.2011 - 02.2013
Environmental Service Worker
Chandler Regional Medical Hospital
08.2009 - 03.2011
Associates Degree - Medical Records
University of Phoenix
Bachelor’s Degree - Health Care Administration, Long-Term Care
University of Phoenix
Master’s Degree, Master of Health Administration - Informatics
University of Phoenix