Sharla Henry
Saint Joseph,MO
Summary
Adept at enhancing patient care and administrative efficiency, my tenure at Quality Hearing & Audiology Center showcased my ability to manage sensitive information (HIPAA compliance) and deliver superior customer service. Leveraging critical thinking and organizational skills, I significantly improved patient satisfaction and streamlined operations, demonstrating a profound impact on healthcare service delivery. Enthusiastic [Job Title] motivated to work with patients, families and care teams efficiently. Friendly, adaptable and collaborative professional successful devising satisfying solutions to complex problems.
Overview
27
27
years of professional experience
Work History
Patient Care Coordinator
Quality Hearing & Audiology Center
05.2022 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
Administrative Assistant
Steves Precision Dental Lab
07.2007 - 02.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
Reposession Specialist
SST
08.1997 - 06.2007
- Assisted in streamlining internal workflow processes to improve interdepartmental communication and collaboration among teams working towards common goals.
- Expedited asset liquidation by coordinating closely with auction houses and other disposal channels.
- Recovered assets by locating and securing collateral, ensuring minimal loss for clients.
- Increased overall recovery rates by developing a strong network of informants and utilizing technology-based location tools effectively.
- Optimized collections efforts through regular collaboration with the collections team on delinquent accounts strategies.
- Enhanced collections efficiency by implementing and monitoring strategic collections plans.
Education
High School Diploma -
Central High School
Saint Joseph, MO05.1993
Skills
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
- Multitasking ability
- Customer Service
- Patient Relations
- Attention to Detail
- Insurance Verification
- Patient Care Coordination
- Patient confidentiality
- Patient documentation
Timeline
Patient Care Coordinator
Quality Hearing & Audiology Center
05.2022 - Current
Administrative Assistant
Steves Precision Dental Lab
07.2007 - 02.2022
Reposession Specialist
SST
08.1997 - 06.2007
High School Diploma -
Central High School
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