SHARLENE MARTIN
Tomball,TX
Summary
Dynamic operations and customer service professional with 10+ years of management experience in relocation, hospitality, and service industries. Expertise includes process optimization, client engagement, and team leadership in regulated environments. Currently enhancing qualifications with a Certificate in Forensic Accounting, focusing on investigations and fraud risk management. Known for integrity and delivering consistent results in high-pressure situations.
Overview
12
12
years of professional experience
Work History
Relocation Consultant
Segula Moving and Storage
Houston, TX
06.2019 - 05.2025
- Conducted initial consultations with clients to assess relocation needs and preferences.
- Developed comprehensive relocation plans detailing timelines and budgets.
- Coordinated logistics with service providers, including movers and real estate agents.
- Managed packing, loading, transportation, and unloading of client belongings.
- Provided ongoing support to address client concerns throughout the moving process.
- Assisted clients in managing relocation costs, including adjustments and reimbursements.
- Facilitated access to local resources such as schools and healthcare facilities.
Manager
McAlister's Deli
Spring, TX
03.2018 - 05.2019
- Coordinated daily operations to enhance productivity and elevate customer satisfaction.
- Assisted GM with budgeting and cost control measures for increased operational efficiency.
- Managed inventory levels to maintain product availability and freshness.
- Handled customer inquiries and resolved complaints to improve service quality.
- Ensured compliance with security procedures to safeguard employees, guests, and assets.
- Supported HR functions, including scheduling and staff management.
- Contributed to marketing initiatives to promote restaurant offerings and increase patronage.
- Facilitated effective communication among departments to streamline operations.
General Manager
Firehouse Subs
Huntsville, TX
01.2013 - 02.2018
- Ensured compliance with local, state, and federal regulations, including health and employment standards.
- Enforced adherence to Firehouse Subs Policies and Procedures across all restaurant operations.
- Managed operational profitability by adhering to guidelines for food costs, labor, and utilities.
- Drove continuous training and development programs for Assistant Manager and Shift Managers.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Cultivated a positive work environment promoting teamwork and collaboration.
- Coordinated marketing initiatives to drive local engagement and sales growth.
General Manager
Firehouse Subs
Conroe, TX
01.2013 - 02.2018
General Manager
Firehouse Subs
Spring, TX
01.2013 - 02.2018
Installation Manager
Labrador Mechanical
Spring, TX
- Coordinated and monitored all installation aspects to achieve customer satisfaction.
- Adjusted project schedules daily to meet deadlines and optimize resource allocation.
- Maintained precise records of materials, labor costs, and installation expenses.
- Communicated project updates and changes effectively with clients for transparency.
Dispatcher
Morrow Mechanical
Spring, TX
Education
Forensic Accounting - Certificate
Post University
Waterbury, CT12.2025
Skills
- Project management
- Leadership development
- Multitasking
- Training and development
- Performance evaluation
- Administrative skills
- Customer service
- Conflict resolution
- Troubleshooting
- Profit and loss management
- Staff training
- Customer relationship management
- Microsoft Office Suite
Personal Information
Title: MANAGER
Timeline
Relocation Consultant
Segula Moving and Storage
06.2019 - 05.2025
Manager
McAlister's Deli
03.2018 - 05.2019
General Manager
Firehouse Subs
01.2013 - 02.2018
General Manager
Firehouse Subs
01.2013 - 02.2018
General Manager
Firehouse Subs
01.2013 - 02.2018
Installation Manager
Labrador Mechanical
Dispatcher
Morrow Mechanical
Forensic Accounting - Certificate
Post University