Summary
Overview
Work History
Education
Skills
Timeline
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Sharlene Zazueta

Fresno,CA

Summary

Proficient in HIPAA compliance and electronic health records management. Skilled in conflict resolution and effective communication, ensuring seamless coordination between patients and healthcare providers. Detail-oriented professional with extensive experience in patient intake and care coordination. Known for strong compliance management and team collaboration, committed to enhancing patient experiences and ensuring accurate information flow across diverse stakeholders.

Overview

15
15
years of professional experience

Work History

Intake Specialist

Personify Health
Fresno
01.2019 - Current
  • Coordinated communication between patients and healthcare providers for efficient processing.
  • Managed electronic health records using Personify Health's proprietary software system.
  • Ensured compliance with privacy regulations during patient information collection.
  • Answered and logged incoming inquiries via phone, fax and email.
  • Maintained clinical records and required paperwork in compliance with agency standards.
  • Processed paperwork, obtained billing forms and secured confidential information.
  • Maintained positive attitude and effectively de-escalated clients during crisis situations.
  • Coordinated with external agencies to ensure continuity of care for clients.
  • Provided referrals to appropriate resources within the community when necessary.
  • Made outbound calls to providers to obtain information necessary to create or update authorization.
  • Corresponded with hospitals and medical offices regarding incoming home health referrals.
  • Verified insurance eligibility, benefits, and patient liabilities for defined services.
  • Utilized case management systems to track client cases from intake through to completion.
  • Managed confidential client data in compliance with HIPAA and other relevant regulations.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.

CNA

Valley State Prison
Chowchilla, California
12.2010 - 01.2019
  • Assisted patients with daily living activities and personal care needs.
  • Monitored patient vital signs and reported changes to nursing staff.
  • Documented patient information accurately in electronic health records systems.
  • Trained new staff on best practices for patient care and safety protocols.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
  • Organized patient charts before each day's clinic sessions began.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Education

Associate of Science -

Fresno City College
Fresno, CA
06-2018

High School Diploma -

Fresno High School
Fresno, Ca
06-2007

Skills

  • HIPAA compliance
  • Electronic health records
  • Team collaboration
  • Conflict resolution
  • Active listening
  • Training and mentoring
  • Compassionate communication
  • Critical thinking skills
  • Assertiveness
  • Client advocacy

Timeline

Intake Specialist

Personify Health
01.2019 - Current

CNA

Valley State Prison
12.2010 - 01.2019

Associate of Science -

Fresno City College

High School Diploma -

Fresno High School

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Sharlene Zazueta