Sharletta Benjamin
Chicago,IL
Summary
Resourceful Supervising Manager known for high productivity and efficient task completion. Specialize in team leadership, operational strategy, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure seamless operations and team cohesion.
Overview
15
15
years of professional experience
Work History
Supervising Manager
DNA Cleaning
Rosemont, IL
03.2022 - 06.2023
- Developed and implemented policies and procedures to ensure that the team had a clear understanding of their roles and responsibilities.
- Monitored team performance, identified areas for improvement, and provided constructive feedback to staff members.
- Facilitated weekly meetings with staff to discuss progress on projects and goals.
House Cleaner
MyClean
Chicago, IL
02.2018 - 09.2019
- Swept, mopped, vacuumed and polished floors of all types.
- Dusted furniture, window sills and other surfaces to remove dirt and cobwebs.
- Cleaned bathrooms including toilets, showers and bathtubs, sinks and countertops.
- Transported trash bags to designated outdoor receptacles for disposal.
- Cleansed kitchen appliances such as microwaves, stoves, dishwashers.
- Cleaned homes following specific and detailed protocols and requests.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Cashier
seashells restaurant
Chicago, IL
03.2017 - 05.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Supervisor
Q"s cleaning services
Markham, IL
02.2008 - 03.2011
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Education
High School Diploma -
Chicago Vocational Career Academy
Chicago, IL06-2004
Skills
- Employee Development
- Partnership Development
- Reporting oversight
- Strategic Planning
- Documentation And Reporting
- Troubleshooting and problem resolution
Timeline
Supervising Manager
DNA Cleaning
03.2022 - 06.2023
House Cleaner
MyClean
02.2018 - 09.2019
Cashier
seashells restaurant
03.2017 - 05.2019
Supervisor
Q"s cleaning services
02.2008 - 03.2011
High School Diploma -
Chicago Vocational Career Academy
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