Sharletta Lang
Hiram,GA
Summary
Analytical insurance professional with experience in enterprise project analytics, underwriting risk assessment, and data quality validation. Proven ability to analyze portfolio performance, monitor loss trends, and deliver executive-ready dashboards that drive profitability and operational transparency. Strong background in regulated insurance environments with expertise in KPI reporting, risk mitigation analysis, and cross-functional stakeholder engagement.
Overview
13
13
years of professional experience
Work History
Product & Program Management Consultant I
Allstate
Hiram, GA
04.2023 - Current
- Lead multiple enterprise projects aligned to underwriting and operational objectives, ensuring measurable business outcomes.
- Develop and maintain project health dashboards providing transparent KPI reporting and executive status updates.
- Analyze performance data to identify risks, interdependencies, and operational impacts across insurance teams.
- Engage stakeholders to proactively identify, document, and mitigate project and reporting risks.
- Coordinate project plans, requirements documentation, and lifecycle deliverables to support data-driven decision-making.
- Escalate critical risks and provide analytical insight to support resolution and maintain timeline adherence.
- Impact: Improved visibility into portfolio and operational performance through structured reporting and risk tracking.
Senior Quality Assurance Specialist
Builders Insurance
Atlanta, GA
09.2016 - 02.2023
- Validated policy administration, claims, and billing data to ensure underwriting and financial reporting accuracy.
- Executed SQL-based data validation and root cause analysis to resolve premium and rating discrepancies.
- Partnered with underwriting and IT teams to enhance data governance and reporting reliability.
- Produced defect and trend analysis reports to support operational improvements and compliance adherence.
- Impact: Strengthened data integrity supporting underwriting decisions and regulatory submissions.
Commercial Lines Underwriter
State Farm
Atlanta, GA
12.2012 - 03.2016
- Analyzed financials, loss history, and exposure data to assess commercial risk and pricing adequacy.
- Monitored book-of-business performance, identifying trends in loss ratio, retention, and premium growth.
- Generated portfolio performance reports to highlight emerging risks and profitability opportunities.
- Ensured underwriting compliance with state regulations and internal guidelines.
- Impact: Contributed to improved portfolio profitability through data-driven underwriting analysis.
Education
Bachelor’s Degree - Business Administration - Healthcare Management
American Intercontinental University
Skills
- Insurance Portfolio Analytics
- Loss Ratio & Profitability Analysis
- Risk Identification & Mitigation
- SQL
- Advanced Excel (PivotTables, Power Query, XLOOKUP)
- Power BI / Tableau
- Data Validation & Governance
- KPI Development & Dashboard Reporting
- Project Health & Performance Reporting
- Regulatory Compliance Analysis
- Excel (Advanced)
- Confluence
- Policy Administration & Claims Systems
- Microsoft Office Suite
Timeline
Product & Program Management Consultant I
Allstate
04.2023 - Current
Senior Quality Assurance Specialist
Builders Insurance
09.2016 - 02.2023
Commercial Lines Underwriter
State Farm
12.2012 - 03.2016
Bachelor’s Degree - Business Administration - Healthcare Management
American Intercontinental University