Sharline Cisneros
Henderson
Summary
Friendly Relations Manager adept at leading, encouraging and training associates to offer first-rate guest services. Skilled at handling all types of guests and Employee situations with a level-headed and professional approach. Desiring to bring 20 years' experience in Hospitality and take on a new role with room for advancement.
Overview
16
16
years of professional experience
Work History
Vitamin Specialist Sales
Procaps Laboratories
Henderson
07.2024 - Current
- Analyzed customer needs and recommended appropriate products or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with team members to meet daily sales goals and customer needs.
- Resolved customer inquiries and complaints in a professional manner.
- Helped customers find specific products, answered questions, and offered product advice.
- Handled customer complaints in a professional manner.
- Answered incoming telephone calls to provide store, products and services information.
- Assisted customers with product selection, sizing and styling.
- Sold various products by explaining unique features and educating customers on proper application or usage.
Travel Agent
Prestige Travel Agency
Las Vegas
08.2019 - 03.2020
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Sustained operational efficiencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings and rental car reservations.
Sales Representative
MGM Resorts International
Las Vegas
09.2017 - 08.2019
- Created sales and revenue-generating opportunities in new markets to improve bottom line.
- Improved overall customer purchasing experiences to promote steady revenue.
Customer Service/Sales Manager
Earth limousines LLC
Las Vegas
07.2010 - 01.2017
- Supervised and coached sales managers and sales representatives while developing training strategies to boost profitability.
- Supported customer acquisition and retention programs to grow customer base and facilitate revenue enhancements.
Education
High School Diploma -
William Workman High School
City Of Industry, CA06.1990
Skills
- Training and mentoring
- Data management
- Problem resolution
- Organization
- Scheduling proficiency
- Strategic thinker
- Training methods
- Business Administration
- Team direction
Timeline
Vitamin Specialist Sales
Procaps Laboratories
07.2024 - Current
Travel Agent
Prestige Travel Agency
08.2019 - 03.2020
Sales Representative
MGM Resorts International
09.2017 - 08.2019
Customer Service/Sales Manager
Earth limousines LLC
07.2010 - 01.2017
High School Diploma -
William Workman High School