Sharline Paulo
Milford,DE
Summary
Highly organized and professional individual with exceptional communication skills and a keen eye for detail. Seeking a position to utilize strengths in providing positive interactions with customers.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Table Games Dealer
Bally’s Dover Casino
05.2024 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Concierge
Captiol Conciege
02.2024 - 04.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Table Game Dealer
MGM National Harbor
02.2021 - 08.2023
- Maintained fast, smooth game pace by efficiently handling chips, money and cards
- Offer friendly and efficient service to all customers, handled challenging situations with ease
- Monitor and assure game security
- Deal table games in accordance with state and federal laws.
Externship
Capital Diabetes and Endocrine
02.2021 - 05.2021
- Take current vital signs, including height and weight
- Obtained the knowledge on how to do prescription refills, Prior Authorization
- Paperwork such as chart preparation, faxing & filing
- Well educated on computer systems and sites, such as EClinincalWorks.
Education
Surgical Technology -
Delaware Technical Community College
DESkills
- Administrative skills
- Communication
- Time management
- Cleanliness and organization
- Following protocols
- Attention to detail
- Knowledge of basic medical procedures
- Computer skills
- Interpersonal skill
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money Handling Expertise
Certification
NCCT Medical Assistant Certification
References
Provided upon request
Timeline
Table Games Dealer
Bally’s Dover Casino
05.2024 - Current
Concierge
Captiol Conciege
02.2024 - 04.2024
Table Game Dealer
MGM National Harbor
02.2021 - 08.2023
Externship
Capital Diabetes and Endocrine
02.2021 - 05.2021
Surgical Technology -
Delaware Technical Community College
Similar Profiles
Victoria DennisVictoria Dennis
Cocktail Server at Imperial Palace CasinoCocktail Server at Imperial Palace Casino
Edwin LopezEdwin Lopez
Slot Attendant at Bally’s CasinoSlot Attendant at Bally’s Casino
Shelia Smith-JohnsonShelia Smith-Johnson
Dealer/Supervisor/Group Leader/Leadership Development Coach at Horseshoe, Bally’s, and Margaritaville CasinoDealer/Supervisor/Group Leader/Leadership Development Coach at Horseshoe, Bally’s, and Margaritaville Casino
Michele ReddenMichele Redden
Patient Access Specialist at Bayhealth Medical CenterPatient Access Specialist at Bayhealth Medical Center
Joel YoungJoel Young
Sales Manager/ Finance Manager at Hertrich's Auto GroupSales Manager/ Finance Manager at Hertrich's Auto Group