Sharlise Paige
West Haven,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Assistant Store Manager
Christmas Tree Shop And That
06.2018 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with the manager to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Kmart, Sears Holding
04.2016 - 11.2018
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Key Holder
Ocean State Job Lot
01.2014 - 03.2016
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Managed store personnel by delegating tasks and supervising daily operations.
- Scheduled employees, prepared bank deposits and drafted sales reports to keep daily processes running smoothly.
Education
High School Diploma -
James Hillhouse High School
New Haven, CT06.2004
Skills
- ADP Workforce Now
- POS Systems Operations
- Order Supplies
- Employment Law
- Product and Service Sales
- Microsoft Excel
- Microsoft Office
- Financial Management
- Issue Resolution
- Customer Service
- Sales Expertise
- Time Management
Timeline
Assistant Store Manager
Christmas Tree Shop And That
06.2018 - 08.2023
Assistant Store Manager
Kmart, Sears Holding
04.2016 - 11.2018
Key Holder
Ocean State Job Lot
01.2014 - 03.2016
High School Diploma -
James Hillhouse High School
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