Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Assessments
Work Authorization
Personal Information
Timeline
Generic

Sharlton Jelks

Chicago,IL

Summary

Data Analyst Specialist focused on the accurate gathering of figures related to processes, productivity and organizational improvements. Outstanding project coordination, time management and problem-solving abilities which lead to enhanced productivity and efficient data management. Proficient in all Microsoft programs as well as numerous analytic platforms.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Processing Support & Data Collection Specialist

United States Postal Service
03.2015 - Current
  • .Compiled statistical data from source materials such as current and past production, to incorporate into final reports.
  • Actively listen to customers while monitoring and tracking information to create a response to customer inquiries and suggestions courteously, timely and professionally.
  • Use standard and postal specific document management tools to develop data needed for use in organizational efficiency, productivity and target accomplishment to make improvements in work methods and within the organization.
  • Utilize Microsoft office programs, such as, Word, Excel, Powerpoint and Outlook along with databases such as SharePoint and Q-lik to gather data and manage findings.
  • Identified, analyzed and interpreted trends or patterns in complex data sets.
  • Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision making.
  • Full time status: 40+ hours per week
  • Current Salary $63,654. Postal Grade 17.
  • Manager: Frances Locke 773-894-9014

Call Center Representative

I3 groups
08.2014 - 03.2015
  • Adhered to company policies, laws and compliance to consistently achieve call-time, respond efficiently and surpass quality standards.
  • Managed implementation of policy and program initiatives.
  • Proved successful working within tight deadlines and an ever-changing environment.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Full Time Status
  • Final Salary: $51,000
  • Non-federal. Grade: N/A
  • Ann Middleton 866-296-7955

Supervisor

Wendy's Co
01.2013 - 12.2014
  • Promoted a positive atmosphere and went above and beyond to ensure that each customer receives quality service and product.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Quickly and effectively communicated pertinent information to staff on last minute changes and adjustments that needed to be made to ensure operations ran effectively.
  • Collected, arranged, and input information into database system
  • Developed and updated tracking spreadsheets for process monitoring and reporting
  • Final Salary: $48,000
  • Non-Federal, Grade: N/A
  • Melissa Hardin 630-961-5800

Volunteer AmeriCorps Member

JumpStart Inc.
09.2012 - 05.2014
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Provided extra assistance to students with special needs, such as non-English-speaking students or those with physical and mental disabilities
  • Tutored and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
  • Worked closely with Mary Crane Center Head start to assist with decreasing the achievement gap between students from underdeveloped and impoverished families and their wealthier peers.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Final Salary: $38,000
  • Grade: Non-Federal

Security

Chicago Zoological Society
05.2010 - 08.2012
  • Answered telephone and incoming radio calls and relay the need for assistance to the appropriate police officer
  • Responded to calls of distress or need for authority's assistance throughout the area
  • Shadowed fellow police officers that worked within the station and assist with duties when needed or requested.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Part Time Status
  • Final Salary: $30,000
  • Non-Federal, Grade N/A

Education

High School Diploma -

Providence St. Mel
Chicago, IL
06.2008

Associate of Applied Science - Data Analytics

Rasmussen University
Online
06.2025

No Degree - Psychology

Loyola University Chicago
Chicago, IL
05.2012

Skills

  • Data Entry and filing
  • Microsoft programs
  • Customer Service
  • Program & Project Management
  • Project Management
  • Data Compilation
  • Records Management
  • Performance Management
  • Policy Implementation
  • Verbal and Written Communication
  • Research and data collection

Certification

  • OSHA
  • First Aid CPR AED

Additional Information

  • Leadership skills which have been useful and enhanced by working with larger groups to reach a common goal inclusive of multiple strategies and viewpoints.
  • Enthusiasm and energy to motivate and work well with others.

Assessments

  • Medical billing, Proficient, 01/01/22, Understanding the procedures and forms used for medical billing
  • Protecting patient privacy, Proficient, 01/01/22, Understanding privacy rules and regulations associated with patient records

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Timeline

Processing Support & Data Collection Specialist

United States Postal Service
03.2015 - Current

Call Center Representative

I3 groups
08.2014 - 03.2015

Supervisor

Wendy's Co
01.2013 - 12.2014

Volunteer AmeriCorps Member

JumpStart Inc.
09.2012 - 05.2014

Security

Chicago Zoological Society
05.2010 - 08.2012

High School Diploma -

Providence St. Mel

Associate of Applied Science - Data Analytics

Rasmussen University

No Degree - Psychology

Loyola University Chicago

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Sharlton Jelks