Sharma Baker
Champs Hawaii
HONOLULU,HI
21
years of professional experience
Results-driven Server experienced in upselling and enhancing beverage sales through effective communication and personalized service. Managed multiple priorities while fostering customer loyalty and contributing to team objectives. Adapted quickly to new environments, demonstrating strong analytical and teamwork skills, with a commitment to continuous learning and professional growth.
Work History
Server/Bartender
3 Years 9 Months- Delivered exceptional customer service, enhancing guest satisfaction and retention.
- Prepared and served beverages efficiently, ensuring consistent quality and presentation.
- Collaborated with kitchen staff to synchronize food and drink orders, optimizing service flow.
- Trained new staff on bar operations, menu items, and customer engagement techniques.
- Implemented feedback from guests to improve drink offerings and overall dining experience.
- Oversaw daily cash handling procedures, ensuring accuracy in transactions and end-of-shift reports.
- Developed cocktail specials based on seasonal ingredients, increasing customer interest and sales opportunities.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Completed requisitions to maintain required stock par levels.
Cocktail Server
1 Year 1 Month- Delivered exceptional customer service in a a high-volume environment, ensuring guest satisfaction and retention.
- Managed timely order delivery, coordinating with the kitchen staff to enhance workflow efficiency.
- Managed timely order delivery, coordinating with kitchen staff to enhance workflow efficiency.
- Trained new staff on service protocols and best practices, fostering a collaborative team environment.
- Implemented upselling strategies, contributing to increased sales and enhancing guest experiences.
- Maintained cleanliness and organization of the bar area, adhering to safety and health regulations.
- Resolved guest complaints swiftly, demonstrating strong problem-solving skills and commitment to service excellence.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
- Showcased extensive knowledge of cocktail menus, confidently answering questions and making recommendations to suit individual preferences.
- Collaborated with bartenders to ensure timely preparation of drinks for efficient service.
- Boosted beverage sales through strategic upselling techniques and promoting daily specials.
- Contributed to team success by assisting co-workers during high-volume periods as needed.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
- Anticipated guest needs and provided proactive service.
- Supported a positive work culture through effective communication and teamwork among colleagues across various departments within the establishment.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved customer complaints with empathy and professionalism, turning potential negative experiences into positive ones.
- Adapted to fast-paced environment, maintaining high-quality service during rush hours and special events.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
- Checked guests' identification before serving alcoholic beverages.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress
1 Year 6 Months- Provided exceptional customer service in a fast-paced dining environment, ensuring guest satisfaction and repeat business.
- Managed multiple tables efficiently, prioritizing tasks to maintain smooth workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.
- Trained and mentored new waitstaff on menu knowledge and service protocols, enhancing team performance.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging return visits.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Proved successful working within tight deadlines and a fast-paced environment.
- Collected payment for food and drinks served, balanced cash receipts and maintained an accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Home Health Nurse
5 Years 7 Months- Monitored patient vital signs and reported significant changes to healthcare teams.
- Administered medications and treatments according to individualized care plans.
- Coordinated with interdisciplinary teams to optimize patient care outcomes.
- Educated patients and families on health management and disease prevention strategies.
- Conducted regular evaluations of patient progress, adjusting care plans as needed.
- Advocated for patient needs within the healthcare system, ensuring comprehensive care delivery.
- Documented patient vitals, behaviors, and conditions to communicate concerns to supervising nurse.
- Provided physical assessments, medication, and chronic disease management to home health patients.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
- Coordinated with other healthcare team members to support patient needs.
- Determined and addressed individual home care needs by completing detailed assessments and reviewing documentation.
- Conducted regular follow-up visits to monitor patient progress and make adjustments to care plans as needed.
- Educated family members and caregivers on patient care instructions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enact prescribed treatment strategies.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
Nursing Assistant
1 Year 2 Months- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Trained and mentored new nursing assistants on protocols and best practices.
- Streamlined patient documentation processes, enhancing accuracy and efficiency in record-keeping.
- Evaluated patient progress regularly, adjusting care strategies in collaboration with healthcare providers.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Documented care actions by completing records and logs in a medical software system.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Aided in the prevention of pressure ulcers through diligent monitoring and implementation of appropriate turning schedules for bedridden patients.
- Transported patients between rooms and appointments or testing locations.
Waitress/Cashier
4 Years- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated table assignments to optimize workflow and enhance guest experience.
- Maintained knowledge of menu items to provide accurate recommendations to customers.
- Assisted in training new staff on restaurant protocols and service standards.
- Processed customer transactions accurately and efficiently using POS systems.
- Assisted customers with menu selections and special requests, enhancing overall satisfaction.
- Managed cash register operations, ensuring accurate cash handling and end-of-shift reconciliation.
- Trained new staff on cash handling procedures and customer service best practices.
- Identified opportunities to streamline checkout processes, reducing wait times for customers.
- Resolved customer complaints promptly, maintaining a positive dining experience for patrons.
- Collaborated with kitchen staff to ensure timely order delivery and service efficiency.
- Greeted customers entering the store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Inspected dishes and utensils for cleanliness.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Education
Associate of Science - Liberal Arts
Skills
Customer service
Hospitality and guest service
Customer satisfaction
Relationship building
Professional teamwork
Problem-solving
Teamwork and collaboration
Professional teamwork
Excellent communication
Listening skills
Attention to detail
Health and safety
Time management
Fast learner
Cleaning and sanitizing
Honest and dependable
Reliability
Point of sale management
Timeline
Cocktail Server
Chart House Waikiki
08.2025 - 09.2026Read More
Server/Bartender
Champs Hawaii
12.2022 - CurrentRead More
Waitress
FCH Enterprise Zippy's Restaurant
08.2019 - 02.2021Read More
Nursing Assistant
The Plaza Rehab and Nursing Center
08.2014 - 10.2015Read More
Home Health Nurse
Kurt Daniels
01.2014 - 08.2019Read More
Waitress/Cashier
Koa Pancake House
06.2005 - 06.2009Read More
Leeward Community College
Associate of Science from Liberal Arts
Read More