Sharmain Cooper-Richardson
Lawton,OK
Summary
Reliable certified Nursing Assistant experienced in providing comprehensive physical and emotional care to individuals. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Maintenance Technician
3 Layer Construction Llc
07.2021 - 01.2023
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Installed new locks, door handles, and door closers.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Developed and implemented strategies to improve maintenance processes.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
- Executed tasks within time and budget constraints.
- Positively engaged with customers and maintained professional appearance as company representative.
PCA
Comanche Memorial Hospital
01.2023 - 06.2023
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Maintained clean and safe environment to promote patient safety and comfort.
Property Manager
Southridge
01.2022 - 12.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Coordinated with legal counsel to resolve tenant disputes.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Coordinated appointments to show marketed properties.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Generated professional networks by engaging in professional, industry and government organizations.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Generated leads for sales and rental properties through cold calls and referrals.
Personal Assistant
TamMusikComp
01.2023 - Current
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained appropriate filing of personal and professional documentation.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Displayed absolute discretion at handling confidential information.
- Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Membership Specialist/ Apparel Lead
Sams Club
05.2019 - 12.2022
- Maintained membership database, ensuring that all information was current and accurate.
- Scheduled and assigned daily work and activities for team members.
- Actively engaged clients upon entrance with pleasant greeting.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions and activities that were coming up.
- Built talented team through hiring and training new associates.
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
PCA
Visting Angels
12.2019 - 08.2021
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Ran errands for patients, did shopping, and picked up other necessities.
- Scheduled and accompanied clients to medical appointments.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Donor Support Technician
CSL Plasma
05.2019 - 05.2020
- Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
- Specialized in conducting Type tests with accuracy and precision.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Consulted with outside professionals and specialists about tests and testing results.
- Operated wide range of laboratory equipment and instruments to complete analysis.
- Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.
- Documented and verified patient information using laboratory information system.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff, and patient infection risks.
- Analyzed and interpreted data, accurately identifying and reporting laboratory results.
- Conducted wide range of laboratory tests and recorded results.
- Set up, maintained and verified sterility of lab equipment and tools.
- Troubleshot problems with equipment and recalibrated devices or brought serious concerns to supervisor for handling.
- Helped management optimize laboratory processes for maximum efficiency and performance.
- Followed Good Laboratory Practices (GLP) consistently across daily activities and special products.
- Summarized test results and activities for management via verbal updates or written reports.
- Used correct formulas and procedures to prepare solutions and reagents for testing needs.
- Removed samples of materials following good practices to achieve accurate test results.
Lead Hostess
Backporch Drafthouse
01.2016 - 06.2019
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Answered customer questions about hours, seating, and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Provided adequate supply of place settings for tables and miscellaneous supplies for work stations to last throughout assigned shift.
- Used cash registers and credit card machines to cash out customers.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Backed up servers by checking on tables and retrieving items for guests.
- Promoted business loyalty by fostering positive customer relationships.
Certified Nursing Assistant
Cedar Crest Manor
05.2013 - 10.2014
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Certified Nursing Assistant
Veterans Center
01.2013 - 05.2013
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Certified Nursing Assistant
Veterans Center
04.2011 - 10.2011
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Followed directions of licensed nurses to administer medications and treatments.
Babysitter
Portia Mullins
10.2011 - 09.2012
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Communicated with parents regarding children's progress and development, raising any issues.
- Assisted children with homework assignments and special projects across different subjects.
- Planned fun outings and educational activities to keep children entertained.
- Guided school homework and read bedtime stories to support development.
- Administered medications, following strict instructions from parents and medical labels.
- Established and maintained safe play environment for children.
Education
CNA - Skilled Nursing
Great Plains Technology Center
Lawton, OKBusiness Occupation Technician - Communications
Cameron University
Lawton, OKChild Psychology - Mental Health Counseling
Cameron University
Lawton, OKBLS - Skilled Nursing
Great Plains Technology Center
Lawton, OK2023
MAT - Skilled Nursing
Red River Technology Center
Duncan, OK2010
Phlebotomy - Skilled Nursing
Great Plains Tech Center
Lawton, OK2010
High School Diploma -
Treasure Lake Job Corps
Indiahoma, OK08.2008
CNA - Health Occupation
Treasure Lake Job Corp
Indiahoma, OK2008
Skills
- Long-term care experience 10years
- Client Relations
- Training Staff
- Customer Service
- Housekeeping
- Medical Terminology
- Professional and Mature
- Advanced Interpersonal Skills
- Childcare Experience
- Strong Work Ethic
- Resourceful
- Food Service Background
- Advanced Computer Skills
- Strong communication skills
- Team collaboration abilities
- Tech-savvy nature
Certification
- PCA - Personal Care Aide
- BLS Training - 2023
- Certified Nursing Assistant, Great plains Technology Center- Jan/2024
Timeline
PCA
Comanche Memorial Hospital
01.2023 - 06.2023
Personal Assistant
TamMusikComp
01.2023 - Current
Property Manager
Southridge
01.2022 - 12.2022
Maintenance Technician
3 Layer Construction Llc
07.2021 - 01.2023
PCA
Visting Angels
12.2019 - 08.2021
Membership Specialist/ Apparel Lead
Sams Club
05.2019 - 12.2022
Donor Support Technician
CSL Plasma
05.2019 - 05.2020
Lead Hostess
Backporch Drafthouse
01.2016 - 06.2019
Certified Nursing Assistant
Cedar Crest Manor
05.2013 - 10.2014
Certified Nursing Assistant
Veterans Center
01.2013 - 05.2013
Babysitter
Portia Mullins
10.2011 - 09.2012
Certified Nursing Assistant
Veterans Center
04.2011 - 10.2011
CNA - Skilled Nursing
Great Plains Technology Center
Business Occupation Technician - Communications
Cameron University
Child Psychology - Mental Health Counseling
Cameron University
BLS - Skilled Nursing
Great Plains Technology Center
MAT - Skilled Nursing
Red River Technology Center
Phlebotomy - Skilled Nursing
Great Plains Tech Center
High School Diploma -
Treasure Lake Job Corps
CNA - Health Occupation
Treasure Lake Job Corp
- PCA - Personal Care Aide
- BLS Training - 2023
- Certified Nursing Assistant, Great plains Technology Center- Jan/2024
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