Sharmaine Baker
Riverside,US
Summary
Results-oriented Customer Service Representative with a 5-year track record of elevating customer satisfaction and streamlining service operations. Skilled in communication and active listening, effectively addressing customer needs and promoting positive experiences. Dedicated to continuous improvement and team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lead Customer Service Representative
Avis Budget Group
Chicago, IL
02.2024 - Current
- Lead customers through rental process, ensuring transactional efficiency
- Addressed customer issues promptly, maintaining service standards
- Oversaw vehicle inventory accurately, enhancing operational security
- Handled rental documentation with precision, ensuring policy compliance
- Lead on-boarding and development of new hires; conduct performance reviews and coaching. Trained 6 new hires in one day, effectively
- Drive upsell performance (e.g. upgrades, insurance add-ons)
Food Production Associate
Amazon Fresh Facility UOR-2
Naperville, IL
02.2022 - 11.2023
- Prepare meals, snacks, or ready-to-eat items like sandwiches, salads, soups, and hot bar items. 20 plus items every 2-4 hours
- Collaboratively work with team to manage peak hour demands
- Proactively manage inventory, signaling low stock to supervisors
- Managed to achieve employee of the month
Assistant Teacher
KinderCare Learning Centers
Naperville, IL
03.2021 - 01.2022
- Implemented positive reinforcement for effective classroom management
- Partnered with lead instructor in evaluating student progress
- Conducted small group activities to enhance lesson comprehension
- Assured student safety during various school activities
- Prepared educational materials to aid learning process
- Maintained an optimal teacher-to-child ratio of 1:6 consistently, improving supervision and engagement during learning and playtime
Education
Associate of Applied Science - Criminal Justice
College of DuPage
Glen Ellyn, IL01-2026
High school diploma -
Metea Valley High School
Aurora, IL06.2020
Skills
- Customer Support
- Conflict Resolution
- Data Entry
- Technical Support
- CRM Software
- Empathy
- Communication
- Customer Satisfaction
- Problem-Solving
- Team Collaboration
Certification
- Adult and Pediatric First Aid, CPR & AED | CPR Certification
- Sep 2024 - Sep 2026
Languages
English (Expert)
Spanish
Limited Working
Additional information
- Certifications and Licenses
- Driver's License
Timeline
Lead Customer Service Representative
Avis Budget Group
02.2024 - Current
Food Production Associate
Amazon Fresh Facility UOR-2
02.2022 - 11.2023
Assistant Teacher
KinderCare Learning Centers
03.2021 - 01.2022
Associate of Applied Science - Criminal Justice
College of DuPage
High school diploma -
Metea Valley High School