Sharmaine Gyssels
Burnsville,MN
Summary
Experienced professional with knowledge in working with low income individuals from various economics, racial/ethnic and cultural background. Also possesses the ability to work with divers populations, including those who may be experiencing homelessness, chemical dependency, unstable housing and/or mental illness.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HMIS/Referral Specialist
Ramsey County
Saint Paul, MN
11.2023 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Utilized specialized software applications related to the job role.
- Maintained confidentiality of sensitive information entered into the system.
- Organized files according to established procedures for easy retrieval later on.
- Reviewed existing information for accuracy and made necessary corrections.
- Assisted in the development of referral processes and procedures.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Conducted outreach to community providers for referrals and resources.
Housing Case Manager
Luthern Social Services
Minneapolis, MN
02.2022 - 11.2023
- Guided clients in development of skills and strategies for dealing with individual problems.
- Monitored and evaluated client progress compared to measurable treatment and care plan goals.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
Shelter Advocate
Ramsey County
Saint Paul, MN
11.2022 - 03.2023
- Welcomed resident, provided answers to questions, and anticipated resident's service needs.
- Collaborated with staff to improve overall residents care and response times.
- Educated resident's on various resources, services and programs to maximize care.
- Reported issues relating to resident's care and conditions which might hinder resident well-being.
- Located housing and other support services for displaced individuals working through housing issues.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Delegated daily tasks to team members to optimize group productivity.
Client Administrator Coordinator
Hazelden Betty Ford
St.paul, MN
07.2022 - 11.2022
- Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Completed benefits paperwork, processed employee incident reports and performed data entry tasks to maximize team productivity.
- Coordinated appointments with customers and staff members according to availability.
- Updated patient information in databases and adhered to confidentiality requirements.
- Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
HMIS Lead
Ramsey County
St.paul, MN
08.2021 - 06.2022
- Sourced, qualified and conducted screening interviews with job candidates.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
- Maintained records by creating monthly reports, closing terminated records and performing chart audits.
- Verified and logged deadlines in response to daily inquiries and requests.
Shelter Wellness Lead
Ramsey County
St.Paul, MN
07.2020 - 08.2021
- Welcomed resident, provided answers to questions, and anticipated resident's service needs.
- Collaborated with staff to improve overall residents care and response times.
- Educated resident's on various resources, services and programs to maximize care.
- Reported issues relating to resident's care and conditions which might hinder resident well-being.
- Located housing and other support services for displaced individuals working through housing issues.
- Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
- Delegated daily tasks to team members to optimize group productivity.
Education
High School Diploma -
Highland Park Sr High
Saint Paul Park, MN06.2013
Some College (No Degree) -
Normandale Community College
Minneapolis, MNSkills
- Relationship development
- Team management
- Customer service
- Problem resolution
- Document management
- Critical thinking
- MS Office
- Data Management
Certification
- Vulnerable Adult Mandated Reporter Training - 2021
- Crisis Prevention Training - 2021
- Homeless Management Information System Training - 2021
- Coordinate Entry Training - 2022
- Hosing consulting Training -2022
- Housing stabilization services Training -2022
- DHS Maxis Training-2022
Languages
English
African American Vernacular English
Timeline
HMIS/Referral Specialist
Ramsey County
11.2023 - Current
Shelter Advocate
Ramsey County
11.2022 - 03.2023
Client Administrator Coordinator
Hazelden Betty Ford
07.2022 - 11.2022
Housing Case Manager
Luthern Social Services
02.2022 - 11.2023
HMIS Lead
Ramsey County
08.2021 - 06.2022
Shelter Wellness Lead
Ramsey County
07.2020 - 08.2021
High School Diploma -
Highland Park Sr High
Some College (No Degree) -
Normandale Community College
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