Sharmaine Ramirez
Fort Worth
Summary
Highly motivated individual experienced in merchandising operations with strengths in administrative support, data analysis, scheduling, documentation, and process standardization. Adept at improving efficiency, maintaining accurate records, and supporting team and business goals.
Overview
8
8
years of professional experience
Work History
Merchandise Team Lead
American Eagle Outfitters
Dallas
02.2025 - Current
- Led team in maintaining visual merchandising standards across the store.
- Analyzed sales data to determine trends, anticipate customer needs and adjust merchandising strategies accordingly.
- Managed budgets for purchasing merchandise, advertising campaigns and other related expenses.
- Created product displays, store layouts and promotional plans for new and existing products.
- Trained new employees on the use of point-of-sale systems, stocking procedures, product knowledge and customer service standards.
- Provided feedback and guidance to junior staff members on their performance and development needs.
- Assessed employee performance regularly through individual reviews or group discussions.
- Implemented cost saving measures such as reducing labor costs by streamlining processes.
- Assisted in planning and executing promotional events to enhance store traffic.
Customer Service Representative
First Hawaiian Bank
Honolulu
07.2024 - 12.2024
- Processed account openings, closings, and maintenance with attention to detail.
- Assisted customers with account inquiries and banking transactions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified opportunities for upselling additional products or services based on customer needs.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Front Office Assistant
Make-A-Wish Hawaii
Honolulu
03.2018 - 03.2020
- Managed front desk operations and provided exceptional customer service to families.
- Assisted in organizing community events and fundraising activities for the organization.
- Communicated with various departments to ensure smooth workflow and collaboration.
- Supported administrative tasks including filing, data entry, and document preparation.
- Organized filing system for customer records and documents.
- Managed inventory levels for office supplies, ensuring adequate stock was available at all times.
- Coordinated mailings of promotional materials and correspondence to customers.
- Handled incoming calls and directed callers to appropriate department or employee.
Education
Bachelor of Arts - Sociology
University of Hawaii At Manoa
Honolulu, HI05-2023
Skills
- Visual merchandising
- Sales analysis
- Product display creation
- Budget management
- Employee training
- Customer relationship management
- Office management
Timeline
Merchandise Team Lead
American Eagle Outfitters
02.2025 - Current
Customer Service Representative
First Hawaiian Bank
07.2024 - 12.2024
Front Office Assistant
Make-A-Wish Hawaii
03.2018 - 03.2020
Bachelor of Arts - Sociology
University of Hawaii At Manoa