Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharmaria Lee

Shreveport,LA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Overview

12
12
years of professional experience

Work History

Housekeeping

Crothell
Shreveport, LA
03.2024 - 06.2024
  • Inspected facility and reported maintenance or housekeeping needs to professionals.
  • Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Inventoried room, front office and housekeeping supplies and made orders to restock.
  • Partnered with housekeeping team to maintain compliance with OSHA requirements and risk management protocol.
  • Performed light housekeeping tasks in patient rooms.
  • Handled guest requests for additional towels and linens by contacting housekeeping department.

Cashier Team Lead

Exxon Mobil
Shreveport, LA
07.2022 - 01.2023
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Answered customer questions and provided store information.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Processed payments promptly for customers to exceed productivity standards.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Maintained work area and kept cash drawer organized.
  • Welcomed customers, offering assistance to help find store items.

Warehouse Associate

Amazon
Dallas, TX
01.2021 - 02.2021
  • Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Received deliveries, scanned packages and updated orders in internal database.

Deli Clerk

Love's Travel Stops Corporate Annex
Greenwood , LA
11.2018 - 10.2019
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Checked signage and pricing to verify accurate displays on counters and in cases.
  • Followed recipes and customer requests to prepare meals.
  • Documented and entered special orders for event catering and party trays.
  • Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
  • Responded to customer questions regarding product availability.
  • Organized ingredients and restocked supplies to prepare for busy periods.

Fuel Cashier

PETRO Stopping Centers
Greenwood, LA
02.2017 - 09.2018
  • Processed cash and credit payments for gasoline, food and other merchandise.
  • Checked customer ages before cigarette or alcohol purchases and allowed sale only if within legal age limits.
  • Cleaned store inside and out, straightened displays and maintained neat and inviting atmosphere for optimum customer satisfaction.
  • Managed in-store food and general merchandise inventory, stocked goods and documented low stock levels.
  • Monitored self-service gasoline pumps, helping customers with operation.
  • Interacted with vendors regarding incoming products, unpacked cases, verified pricing and stocked merchandise.
  • Counted cash in sales stations at shift beginning and verified enough cash to make change for customers.
  • Counted and balanced cashier drawers.
  • Greeted customers promptly and responded to questions.

Team Lead

Whataburger
Shreveport, LA
03.2016 - 07.2016
  • Fostered positive employee relationships through communication, training, and development coaching.
  • Gathered business requirements from users to convert to technical requirements.
  • Documented production levels and materials used to keep management informed.

Customer Service Cashier

Wendy's
Shreveport, LA
03.2012 - 06.2015
  • Maintained cleanliness and presentation of stock room and production floor.
  • Recommended, selected, located and obtained products to meet customer needs.
  • Greeted customers and responded to informational requests.
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Welcomed customers, offering assistance to help find store items.
  • Counted and balanced cashier drawers.

Education

High School Diploma -

Fair Park High School
Shreveport, LA
05-2012

Skills

  • Team Management
  • Attention to Detail
  • Verbal Communication
  • Friendly, Positive Attitude
  • Excellent Communication

Timeline

Housekeeping

Crothell
03.2024 - 06.2024

Cashier Team Lead

Exxon Mobil
07.2022 - 01.2023

Warehouse Associate

Amazon
01.2021 - 02.2021

Deli Clerk

Love's Travel Stops Corporate Annex
11.2018 - 10.2019

Fuel Cashier

PETRO Stopping Centers
02.2017 - 09.2018

Team Lead

Whataburger
03.2016 - 07.2016

Customer Service Cashier

Wendy's
03.2012 - 06.2015

High School Diploma -

Fair Park High School

Similar Profiles

CREATE PROFILE
Sharmaria Lee