Sharmayne Schmeichel
Andover
Summary
Dynamic Service Account Manager with a proven track record at Sammons Financial Group, excelling in client relations and account management. Recognized for implementing process improvements that enhanced service quality and reduced response times. Skilled in teamwork and collaboration, consistently resolving complex issues while fostering loyalty and repeat business.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Service Account Manager
Sammons Financial Group
08.2017 - Current
- Collaborated with team to develop tailored solutions for client needs.
- Maintained accurate records of client interactions and transactions.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Resolved customer inquiries efficiently, enhancing satisfaction and loyalty.
- Guided team members in handling complex issues, promoting collaborative problem-solving.
Service Account Manager
Prudential Life Insurance
11.2000 - 07.2017
- Implemented process improvements that reduced response times and increased service quality.
- Trained new staff on customer service protocols, ensuring adherence to company standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Science - Human Resource Management, Business Administration
Minnesota State University, Mankato
Mankato, MN06-1999
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
Timeline
Service Account Manager
Sammons Financial Group
08.2017 - Current
Service Account Manager
Prudential Life Insurance
11.2000 - 07.2017
Bachelor of Science - Human Resource Management, Business Administration
Minnesota State University, Mankato