Sharmek Mohammed
Kannapolis,NC
Summary
Dedicated professional with a strong background in workplace safety and conflict resolution. Successfully managed inventory control and developed training initiatives, ensuring compliance and enhancing service delivery.
Results-oriented Shift Manager skilled in employee training, decision-making, and conflict resolution. Proven ability to enhance customer service and workplace safety through strategic workflow improvements.
Knowledge Correction Officer with solid background managing inmate populations and maintaining security protocols. Demonstrated ability to handle high-pressure situations and resolve conflicts efficiently. Proven skills in communication and teamwork, consistently ensuring safe environment for staff and inmates.
Overview
11
11
years of professional experience
Work History
Shift Manager
McDonald's Restaurant
12.2023 - Current
- Supervised daily operations to ensure compliance with company standards and policies.
- Trained and mentored team members on customer service best practices and operational procedures.
- Implemented workflow improvements, enhancing efficiency in food preparation and service delivery.
- Managed inventory control processes, reducing waste through effective stock management strategies.
Security Supervisor
Marksman Security
02.2025 - 12.2025
- Supervised team of security personnel to ensure adherence to protocols and safety measures.
- Conducted regular site inspections to identify and mitigate potential security risks.
- Developed training programs for staff on emergency response procedures and conflict resolution.
- Implemented new surveillance technologies to enhance monitoring capabilities across facilities.
Correction Officer
Florida Department Of Corrections
08.2019 - 12.2023
- Monitored inmate activities to maintain safety and security within facility.
- Conducted regular inspections of cells and common areas for contraband and safety hazards.
- Implemented de-escalation techniques to manage potentially volatile situations effectively.
- Prepared detailed reports on incidents, behavior, and compliance with facility regulations.
Resident Treatment Worker
Wellpath
08.2022 - 02.2023
- Facilitated therapeutic activities to promote emotional and social development among residents.
- Monitored resident behavior, ensuring compliance with treatment plans and safety protocols.
- Collaborated with multidisciplinary teams to develop individualized care strategies for residents.
- Trained and mentored junior staff on best practices in resident engagement and crisis intervention.
Crew Trainer
Wendys Restaurant
02.2015 - 02.2018
- Trained new crew members on operational procedures and customer service standards.
- Developed training materials to enhance staff onboarding and performance consistency.
- Mentored team members, fostering a collaborative work environment and skill development.
- Oversaw daily operations, ensuring compliance with food safety regulations and quality standards.
Education
No Degree - Psychology
Colorado Technical University
Colorado Springs, CO03-2029
High School Diploma -
Penn Foster Career School
Davenport, FL03-2017
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Opening and closing procedures
- Training and mentoring
- Delegating work
- Safety compliance
- Reporting and documenting
- Active listening
- Problem-solving
- Inventory management
- Performance monitoring
- Conflict resolution
- Quality control
- Willingness to learn
- Teamwork
- Multitasking and prioritizing
- Attention to detail
Timeline
Security Supervisor
Marksman Security
02.2025 - 12.2025
Shift Manager
McDonald's Restaurant
12.2023 - Current
Resident Treatment Worker
Wellpath
08.2022 - 02.2023
Correction Officer
Florida Department Of Corrections
08.2019 - 12.2023
Crew Trainer
Wendys Restaurant
02.2015 - 02.2018
No Degree - Psychology
Colorado Technical University
High School Diploma -
Penn Foster Career School