Sharmeka WALLACE
LOS ANGELES,CA
Summary
Self-confident Guest Services Supervisor with 5 years of experience. Offering comprehensive understanding of modern computer systems, creative, constructive management and exemplifying excellent customer service. Successful in delivering one-of-a-kind services. Goal-oriented hospitality professional with focused and tenacious approach to meeting guest needs. Adept at completing frequent reviews and inspections to maintain polished team and exceptional quality standards.
Overview
9
9
years of professional experience
Work History
Guest Services
Sofi Stadium
05.2022 - 12.2022
- Set and managed policies for concierge services and guest relations.
- Reviewed upcoming events and planned for expected challenges.
- Trained junior team members in customer service strategies and property policies.
- Maintained up-to-date knowledge of products and services offered.
- Analyzed customer feedback to identify areas requiring improvement.
- Processed guest payments and provided accurate change.
Sales Associate
AT&T
10.2019 - 01.2020
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Supervisor
Starbucks
04.2014 - 04.2019
- Monitored workflow to improve employee time management and increase productivity.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained database systems to track and analyze operational data.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
Education
GED -
King Drew Medical Magnet
Watts, CA06.2013
Skills
- Improving processes
- Conflict management
- Strategic planning
- Check-in procedures
- Team Training
- Supporting audits
- Guest relations
- Brand Management
Timeline
Guest Services
Sofi Stadium
05.2022 - 12.2022
Sales Associate
AT&T
10.2019 - 01.2020
Supervisor
Starbucks
04.2014 - 04.2019
GED -
King Drew Medical Magnet