Alexandro Stiviano
San Antonio,TX
Summary
Guest Services professional with demonstrated success in optimizing policies, coordinating events and managing guest services operations. Well-versed in handling VIP guests and groups. Knowledgeable about customer preferences, industry standards and successful strategies for maintaining guest loyalty and building long-lasting relationships. Polished Guest Services Coordinator with successful record of meeting all guest needs. Discrete and knowledgeable with adaptable approach to handling unique requests. Flexible and hardworking Guest Services professional with strong leadership, planning, and problem-solving abilities. Optimizes processes and procedures to maximize customer satisfaction and improve resolution efficiency.
Overview
2
2
years of professional experience
Work History
Guest Services
SeaWorld
San Antonio
06.2023 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Skilled at working independently and collaboratively in a team environment.
- Delivered services to customer locations within specific timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Proven ability to develop and implement creative solutions to complex problems.
- Organized and detail-oriented with a strong work ethic.
- Self-motivated, with a strong sense of personal responsibility.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server
Tgis Catering
Los Angeles
06.2022 - Current
Landscaping
Lilliput Inc
11737 Washington Blvd, Los Angeles, CA 90066
01.2022 - Current
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
Education
High School Diploma - Hight School
Culver City High School
Culver City, CA06.2020
Skills
- Front Desk Management
- Strategic planning and analysis
- Food Service Operations
- Guest Relations
- Guest experiences
- Bilingual in Language and Language
- Improving processes
- Strategic Planning
- Expense Reports
Languages
Spanish
Professional Working
Timeline
Guest Services
SeaWorld
06.2023 - Current
Server
Tgis Catering
06.2022 - Current
Landscaping
Lilliput Inc
01.2022 - Current
High School Diploma - Hight School
Culver City High School