Sharmelda Parsley
Philadelphia,PA
Summary
Experienced with retail store operations, focusing on security and efficiency. Utilizes leadership abilities to train and guide staff, fostering collaborative work environment. Knowledge of inventory management and customer service practices, ensuring smooth daily operations and high customer satisfaction.
Overview
19
19
years of professional experience
Work History
Key Holder
K & G Fashion and Superstore
04.2024 - Current
- Boosted sales through strategic visual merchandising and improved product presentation.
- Cut shrinkage by implementing effective loss prevention strategies and staff engagement.
- Enhanced team skills by training staff on sales techniques and customer service.
- Ensured transaction accuracy through meticulous management of daily cash handling procedures.
- Increased customer loyalty by resolving complaints professionally, enhancing satisfaction.
- Streamlined operations by managing cash, equipment, and supervising store staff efficiently.
Store Manager
Roses, Variety Wholesalers
09.2021 - 04.2024
- Ensured compliance with company policies through effective daily store management.
- Optimized stock availability and minimized shrinkage by managing inventory levels.
- Enhanced customer service and operational efficiency through staff training and mentoring.
- Increased store profitability by analyzing sales data and developing strategic initiatives.
- Aligned labor needs with business demand through effective staff scheduling coordination.
- Maintained productivity targets by overseeing employee performance and resolving issues.
Human Resources Expert
TARGET
10.2020 - 09.2021
- Drove business performance by identifying sales goals and trends with guests.
- Anticipated staffing needs by collaborating with HR leaders to meet store demands.
- Executed targeted recruiting efforts to hire talent matching guest service needs.
- Facilitated communication between team members and HR to resolve operational concerns.
- Managed daily deposits and balanced registers for seamless business operations.
- Implemented all HR operational programs to enhance employee engagement and effectiveness.
Area Supervisor
ROSS
03.2017 - 09.2021
- Ensured timely payroll processing through accurate edits and reporting.
- Achieved 95% Customer Performance Rating by delivering exceptional service.
- Trained associates on compliance with store policies across all departments.
- Maintained visibility on sales floor to promptly address customer inquiries.
- Engaged browsing customers to build rapport and encourage purchases.
- Executed daily tasks including stocking, pricing markdowns, and transaction processing.
Guest Services Advocate
TARGET
12.2016 - 10.2020
- Enhanced guest experiences by actively engaging and understanding their needs.
- Leveraged knowledge of products and services to resolve guest issues effectively.
- Facilitated ongoing training for sales team, promoting continuous learning initiatives.
- Coordinated team tasks as Team Lead to streamline guest service operations.
- Streamlined return processes and provided efficient Drive Up service during peak pandemic.
General Manager
THE PEARL THEATRE
01.2007 - 12.2016
- Enhanced customer satisfaction by organizing schedules for staff and showtimes.
- Developed marketing goals and implemented promotional strategies for cinema visibility.
- Assigned tasks effectively to ensure a positive movie-going experience for customers.
- Cultivated community relationships to host engaging cinema events and activities.
- Maintained cleanliness and safety standards, delivering fast and friendly customer service.
Education
High School Diploma -
Frankford High School
Philadelphia, PA01.1989
Skills
- Microsoft Office; Excel, Word, Outlook
- Interpersonal Skills
- Leadership and Management Skills
- Customer Service
- Problem Solving
- Cash handling accuracy
- Training and mentoring
- Team training and development
Timeline
Key Holder
K & G Fashion and Superstore
04.2024 - Current
Store Manager
Roses, Variety Wholesalers
09.2021 - 04.2024
Human Resources Expert
TARGET
10.2020 - 09.2021
Area Supervisor
ROSS
03.2017 - 09.2021
Guest Services Advocate
TARGET
12.2016 - 10.2020
General Manager
THE PEARL THEATRE
01.2007 - 12.2016
High School Diploma -
Frankford High School