Joseph Morris
Tampa,FL
Summary
Experienced in customer relations, management, and improving sales goals and projections for companies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Key Holder
Jungle Boys
Palm Harbor, FL
02.2023 - Current
- Responsibilities: Follow and uphold policies for sales and customer service to ensure customer satisfaction.
- Learn in-depth Knowledge of products and strains in the store as well as industry-wide product and strive to train and share that knowledge with other members of team.
- Monitoring and auditing inventory levels, ensuring an assortment of product, and communicating inventory action items with the store manager.
- Assist Retail Associates during transactions to ensure customer is empowered and informed of right product. Opening and Closing Duties.
Benefits Advisor
Aflac
Tampa, FL
02.2021 - 09.2022
- Works directly with HR representatives and business owners to plan supplemental insurance coverage and other added value services for employees.
- Build and develop business relationships with small/local businesses. Prospect new areas in need of assistance. Presented detail proposals and pitched policies to prospective decision makers or owners.
- Build strong relationships with key accounts medium size to large businesses
- Represented organizations at local community events and conferences.
- Ability to keep repeat business and travel throughout the state
- Understanding and complying to Florida Insurance Laws and Morals
- Active FL 2-15 Health and Annuities License
Shift Leader
Curaleaf Dispensary
Tampa, FL
12.2019 - 02.2020
- Support Management:
- Responsible for managing dispensary staff, scheduling, inventory and customer relations. Serving as a resource for dispensary staff concerning products, and services, policies, procedures, and industry news.
- Resolves any conflict immediately, coordinates with upper management to ensure accurate information is communicated to dispensary staff. Managing and implementing new POS system to train staff.
- Customer Service: Providing outstanding customer service for vendors, patients, and caregivers. Oversees orders, and deliveries to ensure accurate order information and timeliness of deliveries.
- Reports, Documentation, and Profitability:
- Maintain accurate records of all dispensary activities including daily sales tracking, including daily cash, debit and electronic payments in accordance with the State and Standards set by Company.
- Accurate daily, weekly, and monthly recaps from sales data and patient transactions. Responsible for store's reaching monthly goal, and saw an increase of new customer retention for consecutive months.
- Maintaining inventory control, and performing audits daily for counts of all medical cannabis products.
- Skills : Leadership and Training, Customer Service, Data entry and tracking, and Conflict Resolution. Implementing new education and marketing ideas for products.
Sales Associate
Tampa Bay Lightning
Tampa, FL
09.2018 - 03.2019
- Customer Service, Relationship marketing, Upselling, Microsoft Word, Cashiering, inventory management
Front Desk Associate
YouFit Health Clubs
Tampa, FL
08.2017 - 09.2018
- Answer incoming calls, make outbound calls. Account management and sales solutions, Excellent Customer Service, Training and Cultivating Call scripts, Microsoft word, Direct Marketing, Cashier, Maintain YouFit monthly goals and percentages. Sales and membership upselling.
Education
Bachelor's - Psychology
Florida A&M University
Tallahassee, FL05.2016
Diploma - undefined
Blake High School-Magnet
Tampa, FL06.2011
Skills
- Microsoft Office
- Cashier
- Microsoft Word
- Work ethic
- Sales & Marketing
- Management Experience
- Marketing
- Sports marketing
- Employee relations
- Microsoft retail sales
- Business development
- Critical thinking
- Leadership
- Training
- Shift Management
- Organizational skills
- Customer Relations
- Sales Experience
- Microsoft Outlook
- Microsoft Word, Excel, Office
Certification
- 2-15 FLA Health and Life Annuity Agent
- December 2020 to Present
- License for Health, Life and, Annuity Contracts
Additional Information
- SKILLS
- Languages : English/ Spanish Work Ethic, Experience working with food, handling money and working cash register, responsible, and on punctual. Sales experience. Computer Skills (Word, Powerpoint, Excel) Leadership, Excellent Communicator, Critical thinking, and Positive Attitude.
Timeline
Key Holder
Jungle Boys
02.2023 - Current
Benefits Advisor
Aflac
02.2021 - 09.2022
Shift Leader
Curaleaf Dispensary
12.2019 - 02.2020
Sales Associate
Tampa Bay Lightning
09.2018 - 03.2019
Front Desk Associate
YouFit Health Clubs
08.2017 - 09.2018
Bachelor's - Psychology
Florida A&M University
Diploma - undefined
Blake High School-Magnet