Sharmila P Kamath
Colorado Springs,CO
Summary
Visionary Engineering Leader with over 18+ years of excellence in IT, adept at spearheading impactful projects. Proven ability to inspire and motivate global teams to achieve strategic objectives. Extensive experience in executive-level escalations, Db Engineering, delivery management, and customer support. Strong communicator with exceptional analytical skills and a comprehensive understanding of product development. Demonstrated success in building high-performing teams across multiple regions, including Brazil, India, Europe, USA, and Malaysia
Overview
22
22
years of professional experience
1
1
Certification
Work History
Senior Manager – Product Management (Dell IT -Tech Transformation Platform Services)
DELL Technologies
10.2021 - Current
- Directed multiple product lines within Dell Digital, leading enterprise-wide development and automation projects, including business-critical applications
- Collaborate with other product line leaders, architects across technology transformation and services organization to drive, design, develop, delivery, testing of highly scalable automation products including AI with exceptional support
- Achieved million-dollar savings and vendor cost avoidance by developing large scale in-house solutions for Dell Digital
- Expanded high-performing engineering teams for Dell Digital automation projects through strategic hiring, coaching, mentoring, and empowerment
- Experienced in directing, leading and successfully delivering large and complex technical projects from concept to final production
- Led product development team, collaborating with engineering and cross-product leads to deliver seamless customer experiences and build complex cloud offerings for Dell Technologies
- Built and directing a high performing cohesive global automation DEV team spanning 4 countries from scratch
Database Product Support Manager, Solution Support Engineering, Advanced Customer Services
ORACLE AMERICA
09.2019 - 10.2021
- Executed leadership in people management and deployment, including screening, recruiting, hiring, scheduling, mentoring, and performance evaluation
- Translated division goals into performance objectives
- Delivered high-touch customer experience through responsiveness and stakeholder collaboration
- Re-structured support delivery, doubling the team size to over 30 employees across two global regions
- Implemented improved processes and tools, enhancing efficiency and achieving superior customer satisfaction
- Maintained accountability and focus on customer satisfaction, leading to an improvement from 73% to 94% consecutively
- Championed innovation, achieving improved CSAT, significant time and cost savings, better communication, and enhanced reporting and customer portal
- Led high-impact teams with a focus on world-class delivery, motivating and cross-skilling the team
Senior Principal Advanced Support Engineer-Solution Support Engineering- SWAT LEAD
ORACLE AMERICA
08.2016 - 09.2019
- Subject Matter Expert and Swat Lead for Oracle Database/Maximum Availability Architecture
- Tier 1 for all Database High Availability issues
- Built top-notch engineering teams through strategic hiring, coaching, and cross-skilling, while enhancing team culture, communication, and processes to drive customer success
Principal Advanced Support Engineer, Database - Solution Support Engineering
ORACLE AMERICA
11.2011 - 08.2016
- Supported and implemented key customer facing projects successfully for Oracle Top customers
- Noted speaker at Oracle Open World 2013 by delivering these speeches: Cross-Platform Database Upgrades with Oracle GoldenGate
- High-Availability Fraud Detection for Oracle Database: Tips from BOA
Principal Software Engineer (Global Product Support)
ORACLE INDIA
03.2003 - 11.2011
- Part of the mission-critical Global Data Server Product Support Team, specializing in High availability
Education
MBA - Information Technology
ICFAI University
Hyderabad, IndiaPost Graduate Diploma - Systems Management
National Institute of Information Technology (NIIT)
Bachelor of Science -
Mangalore University
Konaje, IndiaSkills
- Organizational Development
- Continuous Improvement
- Strategic Planning and Analysis
- Vendor Management
- Operational Excellence
- Customer Success
- Strategy and guidance
- Ability to Lead
- Delivery Management
- Escalation Management
- Stakeholder Relations
- DbaaS/SaaS/Pass/IaaS
- Customer Satisfaction
- Complex Problem Solving
- Highly collaborative
Certification
- Oracle Cloud Infrastructure Foundation Certified
- Microsoft Azure Foundation
- Oracle 8i and 10g, 11g, 12c Certified Database Administrator (OCP)
- Oracle Database 10g: Real Applications Clusters Administrator Certified Expert
- Oracle Enterprise Manager 12c Certified Implementation Specialist
Career Notables
Accomplished executive with extensive experience directing focused, cross-functional development teams delivering automation and innovative solutions from concept to implementation and achieving aggressive business goals. Currently leading large automation projects for Dell Digital Cloud from ideation through completion. This includes stakeholder engagement, business requirements assessment, product capabilities, product roadmap and assessing customer satisfaction.
Accomplishments
Game Changer Awards and Presidents award for exemplary dev work
Timeline
Senior Manager – Product Management (Dell IT -Tech Transformation Platform Services)
DELL Technologies
10.2021 - Current
Database Product Support Manager, Solution Support Engineering, Advanced Customer Services
ORACLE AMERICA
09.2019 - 10.2021
Senior Principal Advanced Support Engineer-Solution Support Engineering- SWAT LEAD
ORACLE AMERICA
08.2016 - 09.2019
Principal Advanced Support Engineer, Database - Solution Support Engineering
ORACLE AMERICA
11.2011 - 08.2016
Principal Software Engineer (Global Product Support)
ORACLE INDIA
03.2003 - 11.2011
MBA - Information Technology
ICFAI University
Post Graduate Diploma - Systems Management
National Institute of Information Technology (NIIT)
Bachelor of Science -
Mangalore University
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