Sharmin Ami

• Day-to-day account management across a mixture of business segment clients
• Participate in fulfilling client service needs
• Coordinating receipt of employee ID cards, client coverage booklets, and contracts
• Gather client census data to assist with the renewal process
• Conduct insurance contract reviews and verify the accuracy of client plan documents
• Provide resolution support for enrollment, premium bill, and escalated claim issues
• Coordinate applications and forms to implement insurance products
• Prepare communication materials needed for client meetings
• Create benefit summaries and guides
• Create recorded PowerPoint presentations
• Setup mobile applications for clients
• Schedule internal and external client meetings
• Attend internal and external client strategy meetings

• Create an effective and efficient student-centered, service-orientated atmosphere
• Provide excellent customer service
• Ensures compliance with academic and regulatory requirements
• Adhere to FERPA guidelines, with accuracy, timeliness, and student-centered professionalism
• Performs registration support services to
• Support departmental operations, including enrolling and registering students in Banner
• Utilize the Salesforce platform to communicate with students promptly
• Serves as lead for processing all changes to the student's record
• Handle name changes, change of address, and immigration information for SOM and SAS students
• Serve as the initial point of contact for all telephone calls for SOM and SAS students
• Provide accurate data entry, data processing, and data maintenance using Banner
• Processes and tracks transcripts and other academically related documents and associated fees

• Support the Professor with scheduling and co-hosting zoom sessions
• Assist with Brightspace review and support
• Monitor course questions and discussion board
• Assist students with questions and support

• Ensure that the proper bulk, components, and labels are assigned to the correct work order (WO)
• Used AS400 for inventory transactions
• Print out the WO’s once all components were physically accounted for
• Escalate any shortages through e-mail, phone, or verbally

(Temporary Assignment)

• Answered phone calls
• Responded to voice messages and emails
• Greeted patients upon arrival
• Collected patients' personal information and updated their charts
• Ensured patients' information is confidential