Sharnae Brickous
Summary
To identify customer needs and respond in a timely manner to provide exceptional customer service
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Customer Service Representative
Monitech Inc.
06.2014 - Current
- Manage high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handle escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responds to customer requests for products, services, and company information.
- Enhance customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintain detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborate with team members to develop best practices for consistent customer service delivery.
Customer Service Coordinator
TJ Maxx
05.1998 - 08.2022
Customer Service Representative
Fidelity Investments
09.2013 - 01.2014
Customer Service Representative
NCO
09.2005 - 06.2012
Substitute Asst- Teacher EC
McIver Ed.Center
03.2008 - 04.2010
Education
Bachelor of Social Work -
North Carolina Agricultural And Technical State University
Greensboro, NCSkills
- Customer service
- Active listening
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Microsoft outlook
- Scheduling
- Follow-up skills
- Appointment scheduling
- Documentation
- De-escalation techniques
- Account updating
Accomplishments
- Completed 440 hours with Guilford County Social Services
- Maintained a 3.0 grade point average
Timeline
Customer Service Representative
Monitech Inc.
06.2014 - Current
Customer Service Representative
Fidelity Investments
09.2013 - 01.2014
Substitute Asst- Teacher EC
McIver Ed.Center
03.2008 - 04.2010
Customer Service Representative
NCO
09.2005 - 06.2012
Customer Service Coordinator
TJ Maxx
05.1998 - 08.2022
Bachelor of Social Work -
North Carolina Agricultural And Technical State University
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