Sharnae Woods
Decatur,Georgia
Summary
Resourceful and detail-oriented professional with a proven track record in fraud prevention, customer verification, and compliance support. Expertise in analyzing complex data, investigating suspicious activities, and producing precise case documentation enhances effective risk management. Recognized for integrity, problem-solving abilities, and decisive action in fast-paced, high-pressure environments. Eager to leverage advanced technology, remote collaboration tools, and client communication skills in a Fraud Prevention/Investigation role to drive impactful results and safeguard customer interests.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Fraud & Client Support Specialist
Independent Contractor
01.2023 - Current
- Investigate suspicious account activity, verifying transactions and preventing unauthorized use.
- Prepare case documentation and escalate high-risk incidents to compliance teams.
- Streamlined workflows that improved client response time and prevented repeat fraud incidents.
- Recognized for accuracy, discretion, and reliability in handling sensitive financial data.
- Remote/Hybrid
Customer Success & Sales Support Representative
Ethos
01.2023 - 01.2024
- Managed 50+ customer inquiries daily via phone, email, and chat, maintaining a 95% satisfaction rate.
- Verified customer identity and account details, reducing fraud exposure in daily operations.
- Supported account executives with CRM updates and fraud flagging, contributing to a 20% increase in conversions.
- Trained new hires on fraud awareness protocols, improving team compliance and efficiency.
- Remote
Operations & Administrative Coordinator
Growing Home
01.2022 - 01.2023
- Monitored documentation for accuracy and compliance, reducing reporting errors by 40%.
- Coordinated schedules, travel, and confidential records for leadership and staff.
- Improved case record-keeping systems to ensure quick retrieval during audits and investigations.
- Remote
Education
High School -
Southwest Dekalb High School
01.2022
Skills
- Fraud Investigation & Prevention
- Suspicious Activity Reporting (SAR Filing)
- Identity Theft & Elder Abuse Case Handling
- Risk Assessment & Loss Allocation
- Customer Verification & Dispute Resolution
- Remote Collaboration Tools (Zoom, Slack, Teams, Asana, Trello, ClickUp)
- CRM Systems (Salesforce, HubSpot, Zoho)
- Microsoft Office Suite & Google Workspace
- Data Entry & Case Documentation
- Strong Decision-Making Under Pressure
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- Google Project Management Certificate
- HubSpot CRM Certification
- Remote Work Professional Certificate
- Certified Fraud Examiner (CFE) – Optional, if pursuing
Additional Highlights
- Excellent time management and ability to thrive under pressure.
- Tech-savvy and quick to master new fraud detection tools and systems.
- Strong communicator with experience working across time zones in hybrid/remote environments.
Languages
English
Native or Bilingual
Timeline
Fraud & Client Support Specialist
Independent Contractor
01.2023 - Current
Customer Success & Sales Support Representative
Ethos
01.2023 - 01.2024
Operations & Administrative Coordinator
Growing Home
01.2022 - 01.2023
High School -
Southwest Dekalb High School
Similar Profiles
Wesley FrackerWesley Fracker
AI Data Annotation Specialist at Independent ContractorAI Data Annotation Specialist at Independent Contractor
Latrice WilliamsLatrice Williams
Field Service Analyst / Notary Signing Agent at Independent ContractorField Service Analyst / Notary Signing Agent at Independent Contractor
Natasa PuharNatasa Puhar
Companion Caregiver at Independent ContractorCompanion Caregiver at Independent Contractor
Victor DuarteVictor Duarte
AT&T-Door to Door Sales at Independent Contractor - Self EmployedAT&T-Door to Door Sales at Independent Contractor - Self Employed
JEFFREY MORRISON Ph.D.JEFFREY MORRISON Ph.D.
TRINITY SCHOOL at Director Of Education TechnologyTRINITY SCHOOL at Director Of Education Technology