Summary
Overview
Work History
Education
Skills
Timeline
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Sharnell Jacks

Walled Lake,MI

Summary

Dynamic professional with a proven track record, enhancing warehouse efficiency and inventory accuracy. Excelled in roles requiring meticulous organization and robust customer service, achieving significant improvements in order fulfillment and safety protocols. Skilled in warehouse operations and team mentoring, adept at fostering positive environments and streamlining processes for optimal productivity.

Overview

10
10
years of professional experience

Work History

ICQA Warehouse Associate

Amazon
10.2019 - 01.2025


  • Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
  • Resolved discrepancies in inventory records by conducting thorough investigations and adjustments as needed.
  • Streamlined order fulfillment with efficient picking, packing, and shipping tasks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Maintained a clean and organized warehouse environment for optimal productivity.
  • Participated in cross-training programs to increase versatility within the team and support various roles as needed.
  • Implemented safety protocols, reducing workplace accidents and injuries.

Sales Associate

Nordstrom
08.2022 - 08.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.

Airport Ramp Agent

Southwest Airlines
01.2019 - 06.2019
  • Minimized damage to luggage and cargo by adhering to proper handling procedures at all times.
  • Reduced flight delays by consistently maintaining punctual baggage handling and cargo loading procedures


Dispatcher

Prospect Airport Services
11.2016 - 11.2018
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Promoted teamwork among colleagues by proactively assisting others when needed.

Lead Ramp Agent

Simplicity USA
08.2014 - 11.2016
  • Managed aircraft pushback operations, ensuring safe execution while maintaining schedule integrity.
  • Minimized operational errors with thorough pre-flight inspections of aircraft exterior and ground support equipment.
  • Increased on-time performance through proactive identification and resolution of potential issues prior to departure.
  • Enhanced ramp safety by consistently enforcing proper procedures and guidelines.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Helped train new employees in safe practices and warehouse procedures.

Education

High School Diploma -

Crockett Technical High School
Detroit, MI
06-2012

Skills

  • Order picking and processing
  • Shipping and receiving
  • Warehouse operations
  • Training and mentoring
  • Multitasking and organization
  • Customer service
  • Retail knowledge
  • Retail inventory management
  • Customer assistance
  • Stock replenishment

Timeline

Sales Associate

Nordstrom
08.2022 - 08.2023

ICQA Warehouse Associate

Amazon
10.2019 - 01.2025

Airport Ramp Agent

Southwest Airlines
01.2019 - 06.2019

Dispatcher

Prospect Airport Services
11.2016 - 11.2018

Lead Ramp Agent

Simplicity USA
08.2014 - 11.2016

High School Diploma -

Crockett Technical High School

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Sharnell Jacks