Sharnelle Garrick
Brooklyn,NY
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Resident Advisor
Medrite-Special Projects
03.2022 - Current
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
- Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
- Provided support for academic success by hosting study groups and connecting residents with campus resources.
- Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
- Trained in mediation techniques to resolve interpersonal conflicts between roommates or neighbors professionally.
- Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.
Remote Customer Care Agent
Global Contact Services
08.2019 - 01.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
City Seasonal Aide
NYC Parks & Recreation
11.2018 - 06.2019
- Enhanced park cleanliness by efficiently collecting and disposing of litter.
- Assisted in maintaining green spaces for improved visitor experience and aesthetic appeal.
- Contributed to park safety by promptly reporting hazards and vandalism incidents.
- Facilitated event setup and breakdown, ensuring smooth operations for community gatherings.
Administrative Assistant
Bigwheelz Trucking Inc
06.2016 - 10.2018
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Shift Leader
McDonald's
05.2013 - 05.2016
- Skilled at working independently and collaboratively in a team environment.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Education
Sheepshead Bay Highschool
Brooklyn, NYSkills
- Data Entry
- Complaint resolution
- Customer Service Management
- Problem-Solving
- Cash Handling
- Reception oversight
- Office Administration
- Team Supervision
- Attention to Detail
Timeline
Resident Advisor
Medrite-Special Projects
03.2022 - Current
Remote Customer Care Agent
Global Contact Services
08.2019 - 01.2022
City Seasonal Aide
NYC Parks & Recreation
11.2018 - 06.2019
Administrative Assistant
Bigwheelz Trucking Inc
06.2016 - 10.2018
Shift Leader
McDonald's
05.2013 - 05.2016
Sheepshead Bay Highschool