Summary
Overview
Work History
Education
Skills
Timeline
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Sharnelle Garrick

Brooklyn,NY

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Resident Advisor

Medrite-Special Projects
03.2022 - Current
  • Managed conflicts among residents effectively, ensuring a peaceful living environment.
  • Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
  • Conducted regular room inspections to maintain cleanliness and safety standards within the residential facility.
  • Provided support for academic success by hosting study groups and connecting residents with campus resources.
  • Mentored new Resident Advisors, sharing best practices for effective communication and problem-solving skills.
  • Trained in mediation techniques to resolve interpersonal conflicts between roommates or neighbors professionally.
  • Organized floor meetings to discuss important issues, encourage open dialogue, and strengthen communal bonds among residents.

Remote Customer Care Agent

Global Contact Services
08.2019 - 01.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

City Seasonal Aide

NYC Parks & Recreation
11.2018 - 06.2019
  • Enhanced park cleanliness by efficiently collecting and disposing of litter.
  • Assisted in maintaining green spaces for improved visitor experience and aesthetic appeal.
  • Contributed to park safety by promptly reporting hazards and vandalism incidents.
  • Facilitated event setup and breakdown, ensuring smooth operations for community gatherings.

Administrative Assistant

Bigwheelz Trucking Inc
06.2016 - 10.2018
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Shift Leader

McDonald's
05.2013 - 05.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.

Education

Sheepshead Bay Highschool
Brooklyn, NY

Skills

  • Data Entry
  • Complaint resolution
  • Customer Service Management
  • Problem-Solving
  • Cash Handling
  • Reception oversight
  • Office Administration
  • Team Supervision
  • Attention to Detail

Timeline

Resident Advisor

Medrite-Special Projects
03.2022 - Current

Remote Customer Care Agent

Global Contact Services
08.2019 - 01.2022

City Seasonal Aide

NYC Parks & Recreation
11.2018 - 06.2019

Administrative Assistant

Bigwheelz Trucking Inc
06.2016 - 10.2018

Shift Leader

McDonald's
05.2013 - 05.2016

Sheepshead Bay Highschool

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Sharnelle Garrick