Sharnessa Scott
Montgomery,AL
Summary
Seasoned Assistant Regional Manager with relevant experience in managing diverse teams, implementing strategic initiatives, and driving sales growth. Strengths include exceptional leadership skills, keen business acumen, and ability to foster strong customer relationships. Notable impact made in previous roles through effective operational oversight and fostering collaboration across departments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Regional Manager
Firehouse Subs
Montgomery, AL
05.2023 - Current
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Assisted with kitchen preparation during peak times as needed.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
Warehouse Packer
Big Lots Distribution Center
Montgomery, AL
06.2022 - 05.2023
- Provided support in receiving large shipments by breaking down bulk cases into smaller quantities.
- Verified accuracy of items picked against packing list.
- Identified damaged or defective products upon receipt and reported them accordingly.
- Monitored stock levels in assigned areas of the warehouse to ensure adequate supply availability.
- Maintained a safe work environment by adhering to safety regulations at all times.
- Stacked cartons onto appropriate pallets according to size and weight restrictions.
- Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
Assistant Manager
Dollar Tree Stores
Montgomery, AL
07.2018 - 04.2020
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Performed regular price checks to ensure competitive pricing.
- Managed daily banking activities such as deposits and withdrawals.
- Recruited, trained and supervised new employees.
Shift Manager
McDonald's Restaurant
Montgomery, AL
02.2017 - 07.2019
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Monitored store operations to ensure compliance with company policies and procedures.
- Resolved conflicts between staff members in a professional manner.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Assisted in resolving escalated customer service issues in a timely manner.
Education
High School Diploma -
Robert E. Lee High School
Montgomery, AL06-2013
Skills
- Sales management
- Staff Development
- Customer Relations
- Sales monitoring
- Task Delegation
- Employee Scheduling
- Recruiting and interviewing
- Employee Performance Evaluations
- Staff Supervision
- Orientating and training
Certification
- Serve safe certified
Timeline
Assistant Regional Manager
Firehouse Subs
05.2023 - Current
Warehouse Packer
Big Lots Distribution Center
06.2022 - 05.2023
Assistant Manager
Dollar Tree Stores
07.2018 - 04.2020
Shift Manager
McDonald's Restaurant
02.2017 - 07.2019
High School Diploma -
Robert E. Lee High School