Sharnice Gillespie
Phoenix
Summary
Pursuing a career as a Behavioral Health Technician benefiting from over Ten years of related experience
Overview
23
23
years of professional experience
1
1
year of post-secondary education
Work History
C.P.I Instructor
SontarahLife
Phoenix
05.2016 - Current
- My job is to teach Staff to utilize safe non harmful techniques, as a last resort. I also teach verbal de-escalation which goes hand in hand with C.P.I physical management for staff to utilize with irate clients.
Crisis hotline specialist
LaFrontera Empact
Tempe
07.2022 - 04.2025
- Developed training materials for new staff on operational processes and tools.
- Coordinated cross-departmental meetings to align project goals and timelines.
- Analyzed data trends to identify areas for process improvement and efficiency.
- Provided crisis intervention services when needed including but not limited to suicide prevention efforts or conflict resolution techniques.
Banner Health Specialist
Banner Behavioral Health Hospital
Phoenix
02.2018 - 02.2023
- My job is to help doctors and nurses with the treatment of patients who have various behavioral problems, such as substance abuse, post-traumatic stress disorder, mental instability and physical and emotional abuse.
Engagment Specialist/Case Manager
Southwest Behavioral Health Services
Phoenix
09.2013 - 02.2018
- As an Engagement Specialist my position was responsible for providing a wide array of culturally competent, recovery oriented, trauma sensitive, direct clinical services provided in conjunction with Outpatient Services.
- I completed other duties and services as assigned
C.P.I Instructor
Oasis formerly Parc Place
Chandler
10.2012 - 05.2013
- My job was to teach Staff to utilize safe non harmful techniques, as a last resort.
Behavioral Health Technician
Oasis formerly Parc Place
Chandler
06.2012 - 05.2013
- Instructed students individually and in groups, using various teaching methods, such as lectures, discussions, and demonstrations.
- Instructed and monitored students in the use and care of equipment and materials.
- Planned and conducted activities for a balanced program of instruction, demonstration, and work time.
- Observed and evaluated students’ performance.
- Prepared, administered, and graded tests and assignments to evaluate students’ progress.
- Enforced all administration policies and rules.
Verbal De Escalation Specialist
Rock River Academy
Rockford
06.2011 - 02.2012
- My job was to teach Staff how to Verbally De Escalate Irate Clients.
Behavioral Health Specialist/ Program Specialist
Rock River Academy
Rockford
10.2008 - 02.2012
- Maintained confidentiality of records relating to clients treatment.
- Assessed patients for risk of suicide attempts.
- Collected information about clients through interviews, observation, and tests.
- Counseled clients and patients, individually and in group sessions, to assist in overcoming dependencies, adjusting to life, and making changes.
- Developed and implemented treatment plans based on clinical experience and knowledge.
- Supervised staff as their direct superior.
Peer Educator
Winnebago Health Dept.
Rockford
07.2002 - 08.2003
- Responsible for assisting and empowering peer consumers by identifying a main concern, developing strength based independent living plans that include measurable goals and objectives.
- Able to carry out the independent living plans with peer consumers.
- Able to be a mentor, companion educator, advocate and friend to consumers.
Education
CPR Instructor -
American Heart Association
01.2025 - 09.2025
Some College -
Rock Valley College
Rockford, Illinois05.2007
High School Diploma - Basic Studies
Jefferson High School
Rockford, Illinois06.2003
Skills
- Teaching
- Mentoring
- Verbal de escalation
- Punctual
Timeline
CPR Instructor -
American Heart Association
01.2025 - 09.2025
Crisis hotline specialist
LaFrontera Empact
07.2022 - 04.2025
Banner Health Specialist
Banner Behavioral Health Hospital
02.2018 - 02.2023
C.P.I Instructor
SontarahLife
05.2016 - Current
Engagment Specialist/Case Manager
Southwest Behavioral Health Services
09.2013 - 02.2018
C.P.I Instructor
Oasis formerly Parc Place
10.2012 - 05.2013
Behavioral Health Technician
Oasis formerly Parc Place
06.2012 - 05.2013
Verbal De Escalation Specialist
Rock River Academy
06.2011 - 02.2012
Behavioral Health Specialist/ Program Specialist
Rock River Academy
10.2008 - 02.2012
Peer Educator
Winnebago Health Dept.
07.2002 - 08.2003
Some College -
Rock Valley College
High School Diploma - Basic Studies
Jefferson High School