SHARNICE JONES
POMPANO BEACH
Summary
Proactive Security Officer with extensive experience in general security, emergency response, and report writing. Skilled in monitoring premises and implementing security protocols to ensure safety and compliance, driving positive outcomes in high-pressure situations.
Dedicated Security Officer with a proven track record in incident reporting, CCTV surveillance, and superior customer service. Committed to maintaining safety while fostering a welcoming environment.
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
14
14
years of professional experience
Work History
Security Officer
Marksman Security
Fort Lauderdale, FL
09.2022 - Current
- Utilized surveillance equipment effectively to monitor activities and deter criminal behavior.
- Prepared detailed incident reports, documenting occurrences for future reference and analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Security Officer
SPECIAL K-9 PATROL
Palm Beach, FL
07.2020 - 09.2022
- Monitored premises to ensure safety and security of property and personnel.
- Conducted thorough patrols, identifying potential security risks and addressing them promptly.
- Collaborated with local law enforcement during emergency situations to enhance response efforts.
- Implemented and enforced security protocols, improving overall compliance among staff and visitors.
- Trained new team members on operational procedures, fostering a culture of safety awareness.
- Responded swiftly to incidents, maintaining composure while assessing situations for resolution.
Call Center Representative
Customer Service Represenative
Pompano Beach, FL
01.2017 - 03.2018
- Managed high volume inbound calls while maintaining customer satisfaction and adherence to protocols.
- Resolved customer inquiries efficiently, leveraging product knowledge to provide accurate information.
- Documented interactions in CRM system, ensuring data accuracy for future reference and follow-up.
- Collaborated with team members to improve call handling processes and enhance service delivery.
Check-in Agent
Port Everglades
Davie, FL
08.2016 - 11.2016
- Assisted passengers with check-in procedures and documentation verification.
- Coordinated luggage handling to ensure timely boarding processes.
- Navigated reservation systems to manage passenger itineraries effectively.
- Communicated flight information and updates to passengers promptly.
Code Enforcement Officer
CITY OF FORT LAUDERDALE
06.2012 - 08.2012
- Conducted inspections to ensure compliance with city codes and regulations.
- Documented violations and prepared detailed reports for enforcement actions.
- Collaborated with community members to address concerns regarding property conditions.
- Assisted in the resolution of code-related issues through effective communication and negotiation.
Education
High School Diploma -
MAVRICKS HIGH SCHOOL
Sunrise, FLSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
Timeline
Security Officer
Marksman Security
09.2022 - Current
Security Officer
SPECIAL K-9 PATROL
07.2020 - 09.2022
Call Center Representative
Customer Service Represenative
01.2017 - 03.2018
Check-in Agent
Port Everglades
08.2016 - 11.2016
Code Enforcement Officer
CITY OF FORT LAUDERDALE
06.2012 - 08.2012
High School Diploma -
MAVRICKS HIGH SCHOOL