Sharniece Dodd
Alorton,IL
Summary
Organized professional with dynamic customer service, talents. Coordinates inspections, oversees conflict resolution, and delivers results. Remains poised in stressful environments.
Overview
9
9
years of professional experience
Work History
Customer Service
Uber
St. Louis, MO
06.2016 - Current
- Greeted customers and provided customer service.
- Created detailed reports of customer service interactions.
- Ensured that customer service standards were met by providing excellent customer service skills.
- Maintained professional relationships with customers by providing prompt delivery services.
- Achieved consistently high customer scores due to exceptional service.
- Followed company protocols regarding cancellations, refunds, and other requests from customers.
Private Duty Certified Nursing Assistant
Johnathan Swift
St. Louis, MO
11.2019 - 10.2024
- Tended to the resident per shift, answering questions, taking vitals, and providing instructions on physicians' recommendations and treatments.
- Maintaining social and emotional support to improve residents' morale.
- Supporting residents with daily living.
- Observing physical and emotional changes, and reported resident condition to family and medical advisors.
- Documenting daily activities.
- Helped with daily phone calls , bill paying over phone and web, organizing important paperwork and medication
Child Protection Worker
DCFS
All Over Regions Of Illinois, IL
06.2019 - 06.2020
- Supervised visits at various sites by providing children with age-appropriate opportunities for interaction with parents, maintaining safety of participants
- Maintained confidentiality through stringent handling of charts and data.
- Engaged in ongoing professional development activities related to child welfare topics such as trauma informed care or cultural competency training.
- Investigated allegations of physical or sexual abuse reported by mandated reporters.
- Assessed referrals regarding suspected abuse or neglect by gathering pertinent information from various sources including social media outlets.
Education
Associate of Applied Science - Ceritified Nursing
Bytes And Byte
Belleville, IL08-2010
Skills
- Patient education, patient rights advocate, technician triage and documentation, drug monitoring, service-oriented
- Typing
- Medicare (Experienced)
- Phone Etiquette
- Scheduling
- Healthcare Customer Service
- HIPAA compliance
- Technical Support
- Overnight customer service
- Data Entry & Documentation
- Contact center office function
- Microsoft word
- outlook
Timeline
Private Duty Certified Nursing Assistant
Johnathan Swift
11.2019 - 10.2024
Child Protection Worker
DCFS
06.2019 - 06.2020
Customer Service
Uber
06.2016 - Current
Associate of Applied Science - Ceritified Nursing
Bytes And Byte
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