Sharniece Smith
McKinney,TX
Summary
Versatile professional with a track record of enhancing customer satisfaction at Amazon through timely and accurate deliveries. Skilled in customer service and maintaining a positive attitude under pressure. Demonstrated ability to collaborate effectively in team settings, with a notable achievement in streamlining operations as a Property Manager, ensuring compliance and operational excellence.
Overview
12
12
years of professional experience
Work History
Delivery Driver
Amazon
12.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Phone Operator
Verizon Cosumer Service
03.2024 - 08.2024
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
Property Manager
RH Temporarily Agency
02.2024 - 08.2024
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
Nurse
IHSS Public Authority
09.2013 - 02.2024
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed medication administration while monitoring patient outcomes and reactions.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
CNA
24 Hour Home Care
01.2013 - 02.2023
Skills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
Timeline
Delivery Driver
Amazon
12.2024 - Current
Phone Operator
Verizon Cosumer Service
03.2024 - 08.2024
Property Manager
RH Temporarily Agency
02.2024 - 08.2024
Nurse
IHSS Public Authority
09.2013 - 02.2024
CNA
24 Hour Home Care
01.2013 - 02.2023
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