Sharniqua Brooks
District Heights,MD
Summary
Dynamic operations manager with extensive experience in customer service and staff supervision. Skilled in problem-solving and time management, leading to improved workflow efficiency and high employee performance. Eager to contribute to organizational success through mentoring and innovative process enhancements.
Overview
11
11
years of professional experience
Work History
Store Manager
Shoe City
Temple Hills, MD
05.2015 - 01.2017
- Supervised daily operations, ensuring efficient workflow and customer satisfaction in high-traffic retail environment.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Analyzed sales data to identify trends and implement effective merchandising strategies for increased revenue.
- Managed inventory levels, reducing stock discrepancies through accurate record-keeping and timely replenishment.
- Developed staff schedules to optimize coverage during peak hours, improving overall service quality.
- Coordinated promotional events, driving customer engagement and boosting foot traffic in store.
- Resolved customer complaints promptly, fostering positive relationships and loyalty among clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Supervisor Customer Service EAS-17
United States Postal Service, USPS
Washington, DC
05.2024 - Current
- Supervised daily operations to ensure timely mail delivery and adherence to USPS standards.
- Trained and mentored staff on operational procedures and safety protocols.
- Coordinated workflow among team members to optimize efficiency during peak periods.
- Implemented process improvements that enhanced accuracy in mail sorting and distribution.
- Conducted performance evaluations, providing constructive feedback for continuous development.
- Resolved customer inquiries and issues, maintaining high levels of service satisfaction.
- Monitored compliance with federal regulations, ensuring all operations met USPS guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
City Letter Carrier
United States Postal Service, USPS
Washington, DC
01.2017 - 05.2024
- Delivered mail and packages efficiently to designated routes, ensuring timely service.
- Organized and sorted mail based on delivery routes, enhancing workflow efficiency.
- Operated postal delivery vehicles following safety regulations and guidelines.
- Maintained accurate records of deliveries and pickups, ensuring accountability.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
- Assisted in training new employees on proper delivery procedures and safety protocols.
Education
High School Diploma -
Suitland High School
Forestville, MD2010
Skills
Training and mentoring
Goal oriented
Staff management
Customer service
Operations management
Software experience
Verbal and written communication
Quality control
Employee development
Budget management
Problem-solving
Time management
Adaptability and flexibility
MS office
Customer relations
Managing operations and efficiency
Project management
Timeline
Supervisor Customer Service EAS-17
United States Postal Service, USPS
05.2024 - Current
City Letter Carrier
United States Postal Service, USPS
01.2017 - 05.2024
Store Manager
Shoe City
05.2015 - 01.2017
High School Diploma -
Suitland High School