Sharniqua Wilson
Apple
Florence
1
Certification
7
years of professional experience
Assisted in achieving team objectives through collaboration and support.,Helped establish strong customer relationships by providing exceptional service.,Displayed dependability and dedication through proficient time management and prioritization.
Work History
Customer Service Representative
1 Year 4 Months- Assisted customers with a warm and professional attitude
- Processed orders, exchanges, customer transactions and refunds
- Assisted customers with questions
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Wrote call center scripts
- Assisted with technical support duties
- Monitored claims and physician-related services
- Performed data entry for customer information, shipments and orders
- Handled billing issues and order inquiries
Customer Service Representative
11 Months- Effectively dealing with any issues and solving problems that arise on the phone with effective communication skills
- Consistently using multi-tasking skills to follow an internal process of understanding the issue and finding a solution to the issue while communicating with the customer
- Handing a large number of calls each day without losing enthusiastic voice
Technical Support Representative
2 Years 3 Months- Wireless number changes, troubleshooting mobile devices, routers and U Verse cable boxes, performed plan changes, and wireless phone upgrades.
- Over-the-phone orders, processing warranties and adding on Phone Insurance to new clients or devices, take and process monthly payments, tier 1 technical support, data entry
- The average call volume per day was 40-60 calls and greater than 95% were handled without escalation
Education
Associate - Business Management
Skills
Computer Skills
Customer Service
Call Center
Cleaning Experience
Data Entry
Technical Support
Help Desk
Desktop Support
Certification
- CompTIA A+
- Assessments
- Customer Focus & Orientation Skills — Highly Proficient April 2018
- Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Highly Proficient
- Written communication — Familiar April 2018
- Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
- Customer focus & orientation — Completed July 2021
- Responding to customer situations with sensitivity Full results: Completed
- Customer service — Highly Proficient May 2021
- Identifying and resolving common customer issues Full results: Highly Proficient
- Work style: Reliability — Proficient March 2021
- Tendency to be dependable and come to work Full results: Proficient
- Retail customer service — Proficient March 2021
- Comprehending and responding to retail customer needs. Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
- References ..
- I would love to be apart of your working team !!
Timeline
Customer Service Representative
Apple
10.2019 - 02.2021Read More
Customer Service Representative
Wells Fargo
11.2018 - 10.2019Read More
Technical Support Representative
Sykes Enterprises, Incorporated
04.2014 - 07.2016Read More
Florence-Darlington Technical College
Associate from Business Management
Read More