Sharnisha Green
customer service
Bossier City,LA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. i have a passion for developing relationships, cultivating partnerships and growing businesses.
Strong leader and problem-solver dedicated to using independent decision-making skills and sound judgment to positively impact company business. Communication skills and bring excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Call Center Representative
Bossier Federal Credit Union
- Responded to customer calls and emails to answer questions about products and services.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
Server
Catfish King
05.2010 - 10.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Assistant Manager
Alfred Warehouse
03.2021 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Accounting And Business Management
Bossier Parish Community College
Bossier City, LA05.2024
High School Diploma -
Bossier High School
Bossier City, LA05.2009
Skills
- Payment Processing
- Call Control
- Product Upselling
- Customer Service
- Account Updating
- Problem-Solving Skills
- Customer Support
- Account Management
- Resolving Issues
- Microsoft Office
- Calm and Professional Under Pressure
- Providing Feedback
- Online Systems
very uplifting and outgoing
my personality is very uplifting to my customers peers and friends. i love to challenge myself and to keep other going and motivated. i am very understandable and love to help others. i have experience in computer and technology.
Timeline
Assistant Manager
Alfred Warehouse
03.2021 - 05.2023
Server
Catfish King
05.2010 - 10.2023
Call Center Representative
Bossier Federal Credit Union
Accounting And Business Management
Bossier Parish Community College
High School Diploma -
Bossier High School
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