Toyomeiya Brown
Not-Hispanic or Latino,LA
Summary
With a proven track record at Bossier Federal Credit Union, I excel in loan origination and relationship selling, enhancing client retention and financial outcomes. My expertise in residential mortgage lending regulations and goal-oriented approach have significantly contributed to operational efficiencies and customer satisfaction, showcasing my ability to manage complex financial services with ease.
Overview
14
14
years of professional experience
Work History
Mortgage Loan Officer
Bossier Federal Credit Union
10.2022 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
Cage Supervisor /Main Bank Cashier
Horseshoe Casino
11.2013 - Current
- Cashed checks and paid out money by verifying correct signatures, numerical amounts, and sufficient funds in accounts.
- Assisted in developing annual budgets for the Cage Department, helping control costs and maximize profitability for the casino operation.
- Fostered a positive work environment by providing clear communication and maintaining open lines of communication between staff members.
- Observed and monitored status and cash inventory levels of ticket redemption kiosk machines to support maximum performance and availability to casino guests.
- Monitored inventory levels of cash drawers, chips, tokens, vouchers, ensuring optimal availability during high-volume periods without compromising security measures in place for storage access restrictions or transportation procedures.
- Maintained compliance with gaming regulations by regularly reviewing and updating cage policies and procedures.
- Assisted guests with credit card advances, chip cash-outs and check cashing.
- Eliminated customer service issues by quickly resolving disputes and correcting problems.
- Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
Retail Relationship Banker
Woodforest National Bank
06.2020 - 10.2022
- Evaluated market trends to identify potential areas for business expansion within the retail banking segment.
- Reduced risk exposure through diligent monitoring of credit quality and strict adherence to underwriting guidelines.
- Streamlined account opening procedures, resulting in improved efficiency and reduced wait times for customers.
- Implemented process improvements that led to increased operational efficiencies and cost savings for the branch network.
- Cultivated strong customer relationships by providing tailored advice and services.
- Analyzed customers' financial information to deliver personalized account guidance.
Food Server
Cheddars Scratch Kitchen
12.2010 - 11.2014
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
Education
Certification - Medical Office Administration
Remington College
Shreveport, LA08-2021
Associate of Applied Science -
Southern University At Shreveport
Shreveport, LA05-2012
High School Diploma -
Caddo Magnet High
Shreveport, LA05-2009
Skills
- Goal-Oriented
- Relationship selling
- Loan Origination
- Residential mortgage lending regulations
- Document Review
- Payment Collection
- Loan application management
- Financial Services
- Money Handling
- Cash Flow Management
- Account closings
- Multitasking Abilities
- Banking operations knowledge
Timeline
Mortgage Loan Officer
Bossier Federal Credit Union
10.2022 - Current
Retail Relationship Banker
Woodforest National Bank
06.2020 - 10.2022
Cage Supervisor /Main Bank Cashier
Horseshoe Casino
11.2013 - Current
Food Server
Cheddars Scratch Kitchen
12.2010 - 11.2014
Certification - Medical Office Administration
Remington College
Associate of Applied Science -
Southern University At Shreveport
High School Diploma -
Caddo Magnet High
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