Sharnithia Williams
Luxury Avenue Boutique
Atlanta,GA
5
years of professional experience
Dynamic leader with a proven track record at Pancake Social, excelling in staff management and customer service. Achieved significant improvements in operational efficiency and customer satisfaction through strategic planning and team building. Skilled in developing processes that enhance productivity while fostering a collaborative work environment.
Work History
Supervisor
7 Months- Supervised daily security operations, ensuring compliance with safety protocols and procedures.
- Trained and mentored team members on effective surveillance techniques and incident response strategies.
- Coordinated scheduling and deployment of security personnel across multiple sites to optimize coverage.
- Conducted regular audits of security systems and equipment to maintain operational efficiency.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Manager
1 Year 8 Months- Led daily operations to ensure timely food preparation and service quality.
- Trained staff on food safety protocols and customer service standards.
- Implemented inventory management systems to optimize stock levels.
- Developed schedules for team members to enhance workflow efficiency.
Manager
3 Years 9 Months- Coordinated with suppliers to maintain consistent ingredient availability.
- Evaluated employee performance and provided constructive feedback regularly.
- Streamlined processes to reduce waste and improve cost efficiency.
- Cultivated positive customer relationships through effective communication strategies.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved marketing to attract new customers and promote business.
General Manager
1 Year 6 Months- Oversaw daily operations to ensure optimal efficiency and service quality.
- Developed and implemented strategic plans to enhance customer satisfaction and business growth.
- Mentored and trained staff on best practices, fostering a collaborative work environment.
- Analyzed financial reports to identify trends and drive cost-effective decisions.
Customer Service Representative
1 Year 5 Months- Resolved customer inquiries and issues promptly, improving overall satisfaction ratings.
- Trained new staff on product knowledge and customer service protocols, enhancing team efficiency.
- Streamlined order processing procedures, reducing turnaround time for customer requests.
- Developed and implemented strategies to enhance customer engagement and loyalty programs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Met customer call guidelines for service levels, handle time and productivity.
Education
High School Diploma
Skills
Customer service
Staff management
Goal oriented
Team building
Processes and procedures
Public speaking
Timeline
Supervisor
Marksman Security
03.2026 - CurrentRead More
Manager
Food By Felicia
02.2025 - CurrentRead More
Manager
Luxury Avenue Boutique
01.2023 - CurrentRead More
General Manager
Pancake Social
07.2021 - 01.2023Read More
Customer Service Representative
The Pet Set
04.2021 - 09.2022Read More
Harlem High School
High School Diploma
Read More