Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Work History
Patient Access Representative
Memorial Hermann Hospital
Houston, TX
05.2022 - Current
Checked patient insurance and collected pre-authorizations from providers.
Updated patient information in databases and adhered to confidentiality requirements.
Collected and organized information for entry, prioritizing entries to increase efficiency.
Reviewed, corrected or deleted data, verifying customer and account information.
Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
Applied HIPAA privacy and security regulations while handling patient information.
Clinical Nutrition Assistant
Houston Methodist
Houston, TX
08.2021 - 05.2022
Reviewed patient food allergies, calculated diet and restricted food choices from menu.
Participated in physical inventory counts to keep information accurate and current.
Coordinated inventory, stocking and ordering.
Answered inbound calls, chats and emails to facilitate customer service.
Handled merchandise in accordance with product handling standards.
Helped clients select appropriate foods for prescribed diets with help from registered nutritionist.
Delivered food to 100+ patients and asked if meal met dietary needs.
Front Office Supervisor
Hotel Derek
Houston, TX
04.2018 - 06.2020
Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Coordinated inventory, stocking and ordering.
Entered information into system to update status reports.
Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
Handled travel arrangements for groups, couples, executives and special needs clients.
Completed ongoing training with company and travel partners.
Scheduled appointments, meetings and events for management staff.
IT Support Specialist
Alorica
Houston, TX
04.2017 - 03.2018
Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
Acted as single point of contact for customers during technical faults and security-related events.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Defined and determined cause of problem to identify, prioritize and select alternatives.
Checked software programs for usability, functionality and design issues.
Tracked software bugs and detailed information regarding findings and resolution techniques in documentation.
Test Administrator
Pearson VUE
Houston, TX
10.2014 - 01.2017
Maintained records and personnel files to drive administration and office support.
Scanned and stored files and records electronically to reduce paper files and secure data.
Transferred data from hard copies to digital databases, organizing information in new formats.
Coordinated inventory, stocking and ordering.
Performed scheduled inventory counts and supply audits.
Answered phone calls and emails to provide information, resulting in effective business correspondence.
Set up and activated customer accounts.
Supported office clerical functions using word processing and other software, email and office machines.
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Sr. Patient care assistant/Birth Registrar at Memorial Hermann Hospital, Memorial CitySr. Patient care assistant/Birth Registrar at Memorial Hermann Hospital, Memorial City