Sharod Smith
Dallas,TX
Summary
Dedicated Property Claims Manager with 4+ years of experience in optimizing claims processes and leading teams to success. Skilled in assessing property damage, reviewing estimates, and ensuring policy compliance. Known for strong leadership, communication, and analytical skills, with a focus on delivering exceptional service to policyholders. Seeking a dynamic managerial role to oversee claims operations, mentor teams, and drive process improvements that transform property claims management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Field Adjuster Manager (Admin)
Allstate / Pilot Catastrophe
12.2024 - Current
- Leadership & Team Oversight: Managed a team of 15+ field adjusters across various states, ensuring alignment with organizational goals and objectives.
- Technical Support & Guidance: Assisted OAs with estimate writing, provided claim direction, and resolved insured escalations to maintain high service standards.
- Performance Management: Established and communicated performance standards and job expectations while monitoring and tracking team performance against established productivity and quality metrics.
- Team Coordination & Communication: Conducted daily team meetings to ensure cohesive operations and coordinated with virtual support teams for streamlined processes.
- Metrics & Quality Assurance: Oversaw monitoring and tracking of team performance, ensuring adherence to productivity benchmarks and quality standards.
Field Property Adjuster (CAT)
Pilot Catastrophe
08.2020 - 12.2024
- Customer Communication and Assistance: Provided policyholders with updates, explained coverage, and claim decisions, and addressed inquiries to maintain a high level of customer satisfaction.
- Claims Resolution and Payment Processing: Authorized and processed claim payments, resolved escalated issues, and ensured timely closure of claims while adhering to company guidelines.
- Remote Damage Assessment: Accessed and evaluated damages through photo or video inspections to provide accurate claim estimates.
- Estimate Preparation: Utilized Xactimate to create detailed and precise repair estimates for efficient claim resolution.
- Communication & Collaboration: Maintained extensive communication with all parties involved in the claim, ensuring transparency and alignment throughout the process.
- Documentation & Compliance: Ensured all required documentation was completed and included to meet regulatory and organizational standards.
- Claims Closure & Payment Processing: Issued payments and efficiently closed claims while adhering to timelines and quality benchmarks.
Property Field Adjuster
State Farm (Hail/Proximity/2story Steep)/ Wardlaw Claims
08.2020 - 08.2022
- Damage Assessment and Inspection: Conducted on-site property inspections to evaluate hail and storm damage, utilizing advanced tools and techniques to determine the extent of loss.
- Estimate Preparation and Documentation: Prepared detailed estimates using Xactimate software, ensuring accuracy and compliance with State Farm and Wardlaw Claims standards.
Property Field Adjuster (CAT)
Wardlaw Claims
08.2021 - 03.2022
- Client Communication and Support: Communicated extensively with policyholders, contractors, and other stakeholders, providing clear explanations of the claims process, and addressing concerns.
- Claims Management and Resolution: Finalized claims efficiently by issuing payments, maintaining comprehensive documentation, and adhering to established timelines and quality standards.
Machine Operator
STUPP Corp
12.2017 - 04.2020
- Equipment Operation & Maintenance: Operated, maintained, cleaned, and cared for plant equipment used in the production of large-diameter steel pipes for oil and natural gas pipelines.
- Quality Monitoring: Monitored equipment performance and product quality using direct visual observation and automated control readouts, ensuring adherence to standards.
- Data Management: Performed data entry through computer systems and manual records to track production and operational metrics.
- Tool Utilization: Utilized a variety of hand tools to perform maintenance tasks and support operational efficiency.
General Manager
Pita Pit
06.2014 - 11.2017
- Operational Leadership: Accountable for the organized, efficient, and profitable operation of the restaurant by achieving and maintaining high standards of cleanliness, hospitality, accuracy, building maintenance, product quality, and speed of service.
- Business Oversight: Oversaw all business operations, including hiring and terminating staff, ensuring proper staffing levels and adherence to policies and procedures.
- Procurement Management: Managed purchasing of food, supplies, and equipment while negotiating and maintaining relationships with suppliers and vendors to optimize cost and quality.
Education
Associate of Science - Business
Baton Rouge Community College
Skills
- Claims Management
- Strong Communication Skills
- Great Interpersonal Skills
- Service Orientation
- Team Management
- Customer Service
- Risk Assessment & Mitigation
- Policy Management
- Claims Handling/Investigations
- Liability Exposure Evaluation
- Confidential Records Management
- Insurance Regulations
- Damage Estimating
- Property Claims
- Resource Optimization
- Procedure Improvement
- Documentation and Reporting
- Catastrophe/Disaster Response
- Rapid Deployment
Certification
- Alabama #3001015474
- Alaska #3001723355
- Arkansas #19608949
- Delaware #3003260473
- Florida #W914258
- Georgia #3426361
- Idaho #19608949
- Indiana #4404307
- Kentucky #DOI-1261418
- Michigan #19608949
- Mississippi #10752818
- New Hampshire #19608949
- New Mexico #19608949
- New York #IA-1668686
- Oklahoma #3001922500
- South Carolina #19608949
- Texas #2553943
- West Virginia #19608949
- Xactimate X1- Level 3
- SF Property
- Allstate
- Rope and Harness (HAAG)
- Property Field Claims College (Allstate)
- Pilot Catastrophe Field Property College
Timeline
Field Adjuster Manager (Admin)
Allstate / Pilot Catastrophe
12.2024 - Current
Property Field Adjuster (CAT)
Wardlaw Claims
08.2021 - 03.2022
Field Property Adjuster (CAT)
Pilot Catastrophe
08.2020 - 12.2024
Property Field Adjuster
State Farm (Hail/Proximity/2story Steep)/ Wardlaw Claims
08.2020 - 08.2022
Machine Operator
STUPP Corp
12.2017 - 04.2020
General Manager
Pita Pit
06.2014 - 11.2017
Associate of Science - Business
Baton Rouge Community College
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