Highly determined individual with 10 + years of progressive experience. Highly efficient in customer service skills. Hands on working in a secretarial role and working in the medical field. I have experience in government billing using Medicare & Medicaid billing procedures & guidelines. Utilization and tracking records, handling administrative and clerical functions with professionalism. Possess great capability making decisions where precedents are not established of using diplomacy and discretion while handling confidential information.