Amy Marcinkowski
Summary
Experienced professional with significant clerical background, ensuring patient comfort. Utilizes epic software for patient data tracking. Knowledge of patient care protocols and effective communication with healthcare teams.
Overview
7
7
years of professional experience
Work History
Financial Counselor
Lee Health System
10.2022 - 04.2024
- Collected patient demographics and registration for outpatient and ER visits
- Provided compassionate assistance to both patients and families.
- Verified all insurance claims and approvals
- Trained new hires
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Patient Service Representative
Riverchasedermatology
10.2019 - 10.2022
- Improved the overall patient registration process by implementing new procedures and training team members accordingly.
- Collaborated closely with clinical staff to coordinate patient care plans, ensuring a seamless transition between healthcare providers and settings.
- Promoted cosmetic procedures and events
- Scheduled general visits and cosmetic Procedures
- Placed online orders for Cosmetic products
Premier Wellness Group
Chiropractic Office
07.2018 - 08.2019
- Skilled at working independently and collaboratively in a team environment.
- Organized and maintained accurate patient records, ensuring that all necessary forms and documentation were up-to-date and properly filed.
- Assisted in marketing efforts to attract new clients to the chiropractic practice through social media engagement and community outreach events participation.
- Improved patient outcomes by utilizing advanced laser therapy technique for patient care.
Lead Hostess and Server
Twisted Vine Bistro
05.2017 - 06.2019
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Assisted with event planning,and ensured all VIP guest were accommodated.
Education
Associate of Science - Radiology
Florida SouthWestern State College
Fort Myers, FLHigh School Diploma -
Island Coast High School
Cape Coral05-2018
Skills
- Bilingual
- Patient care
- Telephone etiquette
- Customer service
- Time management
- Multitasking and organization
- Relationship building and management
- Client relations
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
Timeline
Financial Counselor
Lee Health System
10.2022 - 04.2024
Lead Patient Service Representative
Riverchasedermatology
10.2019 - 10.2022
Premier Wellness Group
Chiropractic Office
07.2018 - 08.2019
Lead Hostess and Server
Twisted Vine Bistro
05.2017 - 06.2019
Associate of Science - Radiology
Florida SouthWestern State College
High School Diploma -
Island Coast High School
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