Maria Sarabia
Pasadena,TX
Summary
Accomplished Financial Counselor with a proven track record at HCA Healthcare Southeast, specializing in patient financial navigation and insurance liaison. Expert in insurance verification and empathetic patient support, I excel in bilingual communication and maintaining data accuracy. Demonstrated leadership in mentoring staff and streamlining processes to enhance service delivery.
Overview
9
9
years of professional experience
Work History
Financial Counselor
HCA Healthcare Southeast
Pasadena, TX
08.2022 - Current
- Assisted patients with understanding and navigating financial responsibilities, including payment plans and financial aid applications
- Acted as a liaison between patients and insurance providers to resolve billing issues and secure coverage
- Ensured accurate financial documentation and compliances with hospital policies
- Provided empathetic support to patients facing financial stress, helping to alleviate concerns while maintaining excellent customer service
Registrar II
HCA Houston Healthcare Southeast
Pasadena, TX
02.2019 - 08.2022
- Performed advanced registration functions, including verifying insurance eligibility and securing prior authorizations
- Supported a team of registrars by mentoring new staff and streamlining registration workflows
- Maintained high accuracy in data entry and patient scheduling to ensure seamless service delivery
Patient Access Registrar
HCA Houston Healthcare Southeast
Pasadena, TX
10.2015 - 02.2019
- Registered patients for hospital services, ensuring all personal and insurance information was accurate and up to date
- Collected co-pays and explained basic financial responsibility to patients
- Maintained professionalism and provided excellent customer service in fast-paced healthcare environment
Education
High School Diploma -
Pasadena High School
Pasadena, TX05.2010
Skills
- Bilingual – English, Spanish
- Patient registration and scheduling
- Priority and multiple task management
- Insurance verification and authorization
- Time management
- Medical terminology and documentation
- Payment plan negotiation
- Data entry accuracy
References
References available upon request.
Timeline
Financial Counselor
HCA Healthcare Southeast
08.2022 - Current
Registrar II
HCA Houston Healthcare Southeast
02.2019 - 08.2022
Patient Access Registrar
HCA Houston Healthcare Southeast
10.2015 - 02.2019
High School Diploma -
Pasadena High School
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